Senior Business Analyst - Identity & Access Management (IAM)

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Please note: We are currently hiring for two Senior Business Analyst – Identity & Access Management (IAM) positions: one permanent full-time role and one 12-month term position.

Overview of the Role:

We are seeking a highly skilled Senior Business Analyst – Identity & Access Management (IAM) to join our Technology team. This role serves as a key liaison between business stakeholders, Cybersecurity, Compliance, and IT teams, ensuring Identity and Access Management initiatives align with business objectives, security requirements, and regulatory obligations.

The Senior Business Analyst will play a critical role in supporting and advancing WestJet’s IAM, Identity Governance and Administration (IGA), and Privileged Access Management (PAM) programs. The focus of the role will be to analyze access management processes, gather and document business and technical requirements, support application onboarding into SailPoint, and drive continuous improvement through standardization, automation, and governance.

Reporting to the IAM leadership team, the Senior Business Analyst will work closely with application owners, business leaders, Security teams, and technical delivery teams to identify applications requiring IAM integration, validate and analyze application data, and support enterprise-wide certification and attestation activities. The successful candidate will demonstrate strong stakeholder management, business analysis, and data analysis skills, while thriving in a collaborative and agile environment.

Experience with IAM platforms such as SailPoint IdentityIQ (IIQ) or Identity Security Cloud (ISC) is considered a strong asset; however, candidates with strong business analysis experience and a desire to learn IAM concepts are encouraged to apply.

Key Responsibilities:

Business Analysis & Stakeholder Engagement

Facilitate workshops, interviews, and requirements sessions with business and technical stakeholders

Document current-state and future-state business processes and workflows

Gather and validate business, functional, and technical requirements

Translate business needs into actionable requirements, user stories, and acceptance criteria

Build strong relationships across business, technology, security, and compliance teams

Provide regular communication and status updates to stakeholders and project teams

Develop onboarding readiness and certification reporting for IAM initiatives

Application Discovery & Data Analysis

Inventory applications across business units and technology domains

Analyze and validate application information from CMDB platforms and other enterprise repositories

Conduct data quality assessments and resolve data discrepancies

Document and maintain information related to:

Application ownership

Support teams

Application criticality

User populations

Access models and entitlement structures

SailPoint Certification & Onboarding Support

Support application onboarding into SailPoint IdentityIQ (IIQ) or Identity Security Cloud (ISC)

Prepare applications and stakeholders for access certification and attestation campaigns

Collect, validate, and reconcile access and application data

Support users and business stakeholders through certification activities

Monitor onboarding progress and escalate risks, issues, and dependencies as required

Collaborate with application owners to address ownership and governance gaps

Agile Delivery

Participate in sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives

Create and maintain user stories, acceptance criteria, and backlog items within Jira

Partner with Product Owners, Scrum Masters, and delivery teams to support successful execution

Create and maintain readiness metrics, onboarding dashboards, and status reporting

Communicate project progress, risks, and priorities to stakeholders

Documentation & Reporting

Develop and maintain:

Business Requirements Documents (BRDs)

User stories and functional requirements

Process maps and workflows

Gap analyses and recommendations

Stakeholder communications

Project artifacts and governance documentation

Experience and Qualifications:

5+ years of Business Analyst experience within enterprise technology environments

Proven experience gathering, documenting, and validating business and technical requirements

Strong facilitation skills with experience leading workshops and stakeholder engagement sessions

Experience working within Agile and Scrum delivery environments

Hands-on experience with Jira and Agile project management practices

Strong analytical, problem-solving, and critical-thinking skills

Experience analyzing and reconciling large datasets from multiple sources

Experience working with CMDB platforms such as ServiceNow

Excellent verbal and written communication skills

Strong stakeholder management and relationship-building capabilities

Ability to manage competing priorities while working in a fast-paced environment

Preferred Qualifications

Experience working within Identity and Access Management (IAM) programs

Experience with SailPoint IdentityIQ (IIQ) and/or SailPoint Identity Security Cloud (ISC)

Knowledge of Identity Governance and Administration (IGA) concepts and processes

Experience supporting access certification and attestation campaigns

Understanding of application onboarding and identity lifecycle management processes

Experience working within Cybersecurity, Risk, Governance, or Compliance programs

Experience with ServiceNow and related enterprise platforms

Knowledge of access governance concepts, Role-Based Access Control (RBAC), segregation of duties, and access review processes

Relevant industry certifications such as CBAP, PMI-PBA, CSM, SAFe, Security+, or equivalent are considered an asset

Knowledge of regulatory and compliance frameworks including SOX, PCI-DSS, GDPR, and PIPEDA is considered an asset

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win

Travel privileges for you and your family, effective from your start date

Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.