Client Operations Coordinator

Location: In-Person Employment Type: Full-Time

About Us

We are an audio electronics company specializing in professional wireless audio products, audio accessories, and technical solutions. We are looking for a customer-focused individual with a strong understanding of audio electronics who enjoys helping customers and solving technical problems.

Position Summary

The role will be a support contact for customers, providing product information, technical support, order assistance, and troubleshooting guidance. The ideal candidate is knowledgeable about audio electronics, detail-oriented, and passionate about delivering an exceptional customer experience. They’ll also be supporting other managers in other departments when need for customer support decreases.

Responsibilities

Respond to customer inquiries via phone, email, and in person.

Provide technical support and troubleshooting for audio electronic products.

Assist customers with product selection based on their specific needs.

Maintain accurate customer records and service documentation.

Coordinate with production and technical teams to resolve customer issues.

Create and maintain customer support documentation and FAQs.

Ensure a professional and positive customer experience at all times.

Support other departments when required

Qualifications

Strong knowledge of audio electronics and audio equipment.

Excellent verbal and written communication skills.

Ability to troubleshoot technical issues and explain solutions clearly.

Strong attention to detail and organizational skills.

Comfortable using computers (Mac OS), email, spreadsheets, and customer database software.

Ability to work independently and as part of a team.

Experience with wireless audio systems, speakers, mixers, microphones, or related equipment is an asset.

Preferred Skills

Experience in front facing customer service is mandatory

Experience in troubleshooting products through phone/email an asset

Technical sales or product support experience.

What We Offer

Competitive compensation based on experience.

Hands-on work with innovative audio technology.

Supportive and collaborative team environment.

Opportunities for growth and professional development.

How to Apply

Please submit your resume along with a brief description of your experience with audio electronics and customer service. We look forward to hearing from candidates who are passionate about technology and helping customers succeed.

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Pay: $18.00-$23.00 per hour

Benefits:

Dental care

Paid time off

Application question(s):

Do you have any interests in audio electronics?

Tell us about a time you helped a customer solve a complex problem.

Experience:

Customer service: 1 year (required)

Work Location: In person