Night Concierge

Job Title: Night Concierge

Job Location: Birmingham

Salary: £12.71 per hour

Contract type: Permanent

Working hours: 35 hours per week

Shift Pattern: Nights

About the Service

GSA refuge is for women and children who have had to flee their homes because of domestic abuse. We provide support, advice and information for families regarding their housing needs, welfare benefits, mental health and well-being. Staff utilise a Support Plan to prioritise key work tasks and activities on a one-to-one basis and as a group. Staff also empower and equip the women to live independently, within a safe and stable environment free from violence and abuse. Referrals are mainly sourced through the `Routes-to-Support` portal managed by Women`s Aid, but the service also accepts direct referrals in line with its internal criteria. The refuge has 16 self-contained flats with a communal lounge, a communal kitchen, a children`s classroom, as well as a communal garden area. It is funded by Birmingham City Council and the property is owned by Green Square Accord.

About the role

We are looking for a night concierge to work in our GSA Domestic Abuse Refuge. The main aspect of the role is to be a waking watch security guard for the building, to prevent unauthorised access through a monitored CCTV surveillance system, operated by a controlled door entry system, and maintain regular patrols of the interior and exterior of the building and grounds overnight and into the early hours of the morning.

You must be able to:

Be able to communicate effectively with victims of abuse over the phone and face to face

To be emphatic, patient and demonstrate listening skills

To work with external agencies, police, social care,

Be able to use IT packages and data bases to report and record

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

This post is open to Female applicants, due to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement). We are striving to be an Equal Opportunities Employer and all employees are expected to actively support Equal Opportunities Policies.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

We believe our customer is everything

We are one team

We are supportive and caring

We are business-minded for social purpose

We are curious and ambitious.

You can about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

Trust based flexible working and supportive and friendly teams

20 days annual holiday entitlement, increasing to 22 days

Opportunity to buy or sell annual leave

A defined contribution pension scheme GSA matches up to 6% contributions

We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.

Access to Blue Light discount card membership

Confidential Employee Assistance Programme (EAP).

Cycle to work Scheme

Eligible for occupational sick pay

How to apply

If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you.

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.