Senior Product Manager Workforce Management

Our Company:

PharMerica

Overview:

PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

We are a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!

The Senior Product Manager, Pharmacy Workforce Management, is responsible for innovating and optimizing multiple workforce technology products and the integrations that support Pharmacy operations across several business lines. This role enables proactive operational decision-making through advanced workforce technologies, AI-assisted workflows, system automation, real-time operational visibility, and scalable support models - creating a smarter, more connected workforce ecosystem.

This position leads the development and deployment of Pharmacy workforce technology product management initiatives focused on Verint Workforce Management and Operations Manager capabilities, API and systems integration development, sandbox governance, workforce technology administration, intake and ticketing solutions, and continuous process optimization. The role serves as the business product manager for several workforce technologies, balancing operational priorities with innovation, scalability, governance and long-term platform strategy.

Using advanced product management principles, workforce technology expertise and cross-functional collaboration, the Senior Product Manager drives modernization efforts across workforce operations through intelligent integrations, automation opportunities, AI-enabled support solutions and enterprise platform governance.

Remote Opportunity. May reside anywhere within the Continental USA.

Schedule: Monday through Friday, hours per business needs.

The ideal candidate will have 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience

Benefits and perks for You!

Medical, Dental, Vision insurance

Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)

Tuition discounts & reimbursement

401(k)

Company Paid Time Off*

Shift Differential

DailyPay

Pet Insurance

Employee wellness and discount programs

Benefits may vary by employment status

Responsibilities:

Leads configuration, governance, and optimization of Verint Optimization and additional products and functionality capabilities for operational workflows

Manages and supports enterprise integrations and API development efforts connecting Verint with additional product platforms such as ADP, RingCentral, LTC400, Framework, and other operational systems

Oversees product capabilities such as Verint Operations Manager to improve operational visibility, workflow management, automation, and real-time decision-making

Administers sandbox environments, testing protocols, release validation, and change management processes for workforce technology enhancements

Develops and maintains enterprise intake, ticketing, and support processes using SharePoint and other workflow management tools to improve scalability and user experience

Identifies and implements AI-enabled solutions, automation opportunities, and process improvements that reduce manual effort and enhance operational efficiency

Partners cross-functionally with senior leaders across Operations, IT, Analytics, HR, and vendor teams to deliver scalable workforce technology solutions

Monitors platform performance, system utilization, data integrity, and operational KPIs while driving continuous improvement initiatives

Creates and maintains documentation, governance standards, training materials, and support resources to ensure successful adoption and long-term platform sustainability

Qualifications:

Required Qualifications

Bachelor’s degree in Information Systems, Engineering, Business, Workforce Management, or related field

10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience

Deep understanding of WFM platforms and telephony systems; Verint experience preferred

Strong understanding of workforce management operations including forecasting, scheduling, real-time management, and reporting

Experience managing enterprise technology integrations and API-enabled solutions

Experience partnering with IT, operations, and business stakeholders in a cross-functional environment

Experience with enterprise ticketing, intake, governance, and change management processes

Strong analytical, organizational, and problem-solving skills

Excellent communication and stakeholder management abilities

Preferred Qualifications

Master’s degree in related field

Prior pharmacy or healthcare operations experience

Exposure to predictive analytics, automation, or AI-assisted workforce tools

Experience supporting Enterprise workforce technology implementations or platform administration

About our Line of Business: PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.