Product Owner, Personal Lines

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Operating as an integral member of the personal lines product services group and play a key part in our ongoing digital transformation. We are looking for people who are passionate about creating innovative solutions that enhance user experiences and business outcomes.

As a Product Owner, you will apply your organizational and analytical skills to help solve company challenges. You will be responsible for understanding the current state of system functionality and prioritizing our stakeholder needs including internal and external business partners, to achieve desired business outcomes. You will operate in an agile, collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Additionally, this role will be responsible for meeting regularly with our external partners, alongside other teammates, to obtain partner feedback and share details with those partners on our prioritized defect resolutions.

Responsibilities:

Manage and develop product backlog, as well as user stories backlog for implementation

Monitor the progress of product development, as well as plan for product release

Contact customers and end users to obtain information on expected product features

Provide reports to update management and stakeholders on product development operations

Analyze customer opinions and feedback to determine features or components that will add good value to a product

Contributing member of the product services group, understanding key business objectives for their assigned line of business and providing support to product and underwriting leadership in meeting those objectives.

Facilitating communication between business stakeholders, external partners and our internal technical team.

Develop a thorough understanding of Markel’s APIs and become proficient in API analysis with our external partners.

Provide functional design, clarifications, and other details on user stories to help the development teams build a quality product

Triage root cause of defects impeding application functionality

Help test software solutions as needed

Assist in the development of technical documentation and training materials

Consult with stakeholders, providing expertise on current system features and capabilities and informing approaches to achieve the desired business outcome

Education

Bachelor’s degree preferred, or equivalent experience

Skill Sets:

Firm understanding of the relationships among API contracts, specification documents, and sample Request/Response payloads as well as ability to interpret, analyze for consistency/accuracy, and produce these artifacts.

Strong working knowledge of insurance underwriting systems a plus.

Excellent analytical and problem-solving skills; ability to identify, resolve issues with minimal guidance

Strong verbal skills with a demonstrated ability to clearly communicate technical matters to both technical and non-technical audiences

Attention to detail and accuracy

Strong organization and time management skills

Work Experience:

5+ years’ experience as a Business Analyst in an insurance or insurance-related business

2+ years’ experience working as a Product Owner

2+ years’ experience working with APIs in a professional setting

Strong working knowledge of underwriting and/or insurance related systems

Experience working with business partners and vendors including their software developers to understand existing and define new API capabilities and integrations.

Markel offers a hybrid work schedule of 3 days in office and 2 days remote.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No agencies please.