Business Support, Business Intelligence Development

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Key Objective

To support and maintain the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery across regional operations.

Job Summary

The Technology Business Analyst is responsible for the day-to-day administration, support, and continuous improvement of the digital platforms and workflows underpinning regional service delivery. Acting as the primary point of contact for platform-related issues, the Technology Business Analyst ensures system integrity, data quality, and user access are maintained to the highest standard. They partner with operational teams across functions to resolve technical issues, manage approval workflows, and govern user data — ensuring platforms remain reliable, compliant, and fit for purpose at all times.

Essential Duties and Responsibilities

Systems Analysis & Support

Perform daily preventative maintenance monitoring across all active digital trackers and platforms

Triage and resolve user-submitted support tickets across all supported processes and work applications

Data Quality Management

Process data correction requests across all active trackers and submission workflows

Maintain and update reference data and dropdown configurations across platforms to reflect current operational requirements

Licenses and Access Management Support

Process user access and platform license requests, ensuring timely and accurate provisioning

Maintain records of all access grants and license allocations in line with governance requirements

Skills

Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflows

Highly organised with the ability to manage multiple concurrent requests and prioritise effectively in a fast-paced environment

Excellent attention to detail, particularly in data validation, user record management, and access provisioning

Clear and professional communication skills, both written and verbal, with the ability to support non-technical users with confidence

Proactive and self-directed — able to identify issues independently and take corrective action without waiting for escalation

Proficiency in Microsoft 365 tools including Excel, Teams, Outlook, SharePoint, and MS Lists

Proficiency in Smartsheet is considered a strong advantage

Experience

Prior experience in a technical support, systems administration, or business analyst role

Experience working with global or cross-regional teams in a multicultural environment

Qualifications

Bachelor’s degree in any discipline

A degree in Information Systems, Computer Science, or a related technical field is considered a strong advantage

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.