ServiceNow Developer (Hybrid, Madrid)

Role description

We are looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

We are looking for an experienced ServiceNow Developer with a strong background in designing, developing, and maintaining ServiceNow solutions, particularly within Business Request Catalogues, Case Management, and Ticketing Systems. The ideal candidate combines technical expertise with a collaborative mindset, delivering scalable, efficient, and upgrade-safe solutions in a financial services environment.

Main tasks and accountabilities will be:

Design, develop, and maintain ServiceNow solutions focused on Business Request Catalogue and ticketing processes.

Develop and enhance self-service portal components, including custom widgets and forms, to improve user experience.

Create, optimise, and maintain reusable server-side and client-side scripts (Script Includes, Business Rules, Client Scripts).

Implement integrations to streamline onboarding and request management processes.

Leverage out-of-the-box ServiceNow capabilities whenever possible to ensure sustainable and low-maintenance solutions.

Collaborate with business and technical stakeholders to gather requirements and translate them into technical designs.

Support testing, documentation, deployment, and release activities within Agile delivery cycles.

Troubleshoot incidents, perform root cause analysis, and implement fixes across development, test, and production environments.

Ensure compliance with ITSM standards, enterprise architecture principles, security requirements, and change management processes.

What do we expect from you?

Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

Minimum 3 years of hands-on ServiceNow development experience.

Strong knowledge of:

ServiceNow platform development

JavaScript

Glide API

REST and SOAP web services

Kafka streaming technologies

Experience with Service Portal development, including widget creation and UI customisation.

Familiarity with ServiceNow modules such as:

Incident Management

Request Management

Case Management

Understanding of integration patterns, including MID Server, REST/SOAP APIs, and data migration techniques.

Knowledge of ITIL processes and best practices.

ServiceNow Certified System Administrator (CSA) certification required; Application Developer or Implementation Specialist certifications are highly desirable.

Awareness of security, compliance, scalability, and governance requirements within regulated financial services environments.

Strong analytical and problem-solving skills.

Ability to write clean, efficient, and maintainable code.

Excellent communication and stakeholder management skills.

Proactive, quality-oriented, and capable of working both independently and within cross-functional teams.

Work Location

Hybrid position in Madrid (3 days at client´s office, Sol area, next to the underground).

Work Schedule

Business hours.

What can we offer?

23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).

`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)

Free access to several training platforms

Professional stability and career plans

UST also, compensates referrals from which you could benefit when you refer professionals.

The option to pick between 12 or 14 payments along the year.

Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

UST Club Platform discounts and gym Access discounts

Skills

JavaScript, REST, SOAP, ServiceNow

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.