Operations Specialist

Job Summary

RSM Diagnostics Lab is seeking a detail-oriented, tech-savvy Operations Specialist to support the daily logistical and administrative operations of the lab. This role handles client communications across phone, email, and fax, assists with inventory and purchasing tasks, prepares specimen collection kits, and supports shipping operations - helping ensure smooth, accurate day-to-day operations.

Communications

Handle incoming phone, email, and fax communications from clients, couriers, and vendors

Respond promptly and accurately to client inquiries regarding orders, supplies, and shipments

Route more complex issues to the Operations Manager or appropriate team as needed

Inventory & Purchasing

Monitor stock levels of lab supplies, collection materials, and kit components

Assist with placing and tracking purchase orders under guidance from the Operations Manager

Help maintain accurate inventory records and participate in regular stock counts

Report supply shortages or discrepancies to the Operations Manager

Kit Making & Shipping

Assemble specimen collection kits accurately, following established quality control procedures

Prepare and process outbound shipments, including packaging, labeling, and courier scheduling

Track shipments and follow up on delivery confirmations

Flag shipping delays, lost packages, or delivery issues to the Operations Manager

Operations & Technology

Use LIMS, inventory management software, CRM, and shipping platforms to log and track orders and supplies

Enter and maintain accurate data across operational systems

Support the Operations Manager with day-to-day reporting and administrative tasks

Follow company policies and procedures related to biohazard shipping and specimen handling

Qualifications

High school diploma required; Associate's or Bachelor's degree preferred

1+ years of experience in operations, logistics, administrative support, or a similar role (healthcare/lab setting a plus)

Comfortable managing phone, email, and fax communications

Basic proficiency with inventory systems, CRM/LIMS platforms, or willingness to learn quickly

Strong attention to detail and organizational skills

Ability to follow established procedures and multitask in a fast-paced environment

Good problem-solving skills and a proactive, team-oriented attitude

Prior experience with kit assembly, specimen handling, or shipping a plus, but not required

Pay: $36,000.00 - $45,000.00 per year

Work Location: In person