Manager, Fraud Analytics

JOB DESCRIPTION

Fraud Strategy is at the center of keeping JPMorgan Chase strong and resilient. Help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Fraud Strategy-Vice President within the Fraud Team, you will be responsible for designing and validating fraud strategies, capabilities, and processes including working with Product, Technology and Operations. Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impact

Job responsibilities:

Manage and enhance Fraud strategy to drive the intended tradeoff between fraud mitigation, financial performance, customer experience, and operational efficiency

Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance

Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection

Partner with product, technology, and operations to develop new capabilities for better detection and treatment by helping design solutions, develop requirements and test before and after implementations

Collaborate closely with broader fraud strategy team and other cross functional teams to leverage best practice and ensure control and compliance

Stay on top of the industry trends and adopt industry best practices

Drive concise and effective oral and written communications with internal and external partners at different levels

Required qualifications, capabilities, and skills:

MS degree with 7+ years of experience in risk management/data analytics

Excellent collaboration and partnership skills with proven track record in working well with internal teams and external partners

Ability to think strategically to come up with a vison for areas of responsibility, develop roadmaps and drive execution to balance short-term vs long-term solutions

Strong analytical thought leadership with the ability to leverage AI and machine learning to drive effective and innovative solutions

Strong process management and project management skills with the ability to drive capability development

Product management experience

Preferred qualifications, capabilities, and skills:

Relevant fraud strategy experience

This role is not eligible for visa sponsorship.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.