Experience Design Manager Vice President

JOB DESCRIPTION

As an Experience Design Vice President in Card Services, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. The role leads experience design across two larger and newly evolving platforms within Card. The Vice President will partner closely with U.S.-based product and business leaders to bring clarity to highly ambiguous product spaces, defining strategic design direction and shaping a cohesive body of work for distributed teams to execute.

Job responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Establish clear design direction across multiple ambiguous workstreams, translating loosely defined product visions into structured, actionable design roadmaps

Partner with senior product leaders, general managers, and cross-functional stakeholders to align on priorities, manage expectations, and drive decision-making across competing demands

Lead and develop a globally distributed design team, creating strong engagement, clear purpose, and a sustainable, balanced body of work

Operate as a player/coach, stepping into hands-on design work during key transition or ramp-up periods to maintain continuity and quality of delivery

Drive consistency and cohesion across multiple interconnected platforms while accommodating distinct business and user needs

Manage a team of designers in the U.S and India, providing strong coaching, fostering engagement, and ensuring consistent delivery against business priorities

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in user experience design or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Demonstrated experience aligning senior stakeholders with competing priorities and influencing decision-making at the executive level

Experience managing and developing globally distributed teams, with a focus on engagement, performance, and team health

Strong player/coach capability, with the ability to flex between strategic leadership and hands-on execution as needed

Preferred qualifications, capabilities, and skills

Design leadership or managerial experience

Demonstrated ability to stabilize and re-engage teams during periods of change

Background in marketing platforms, partner ecosystems, or B2B/internal tools, particularly in complex enterprise environments

Strong facilitation skills, with experience leading workshops to align stakeholders and define product direction in ambiguous spaces

Ability to connect design work to business impact (e.g., speed to market, adoption, operational efficiency) and communicate that clearly to leadership

Familiarity with scaling design systems or driving experience consistency across multiple products/platforms

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.