Senior Account Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Senior Account Manager

PRIMARY PURPOSE : To support the Client Services discipline nationally in Canadanationally.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Responsible for managing and maintaining client relationship to ensure satisfaction and retention

Primary point of contact for client, responding promptly to client inquiries

Supports business growth through identifying new opportunities and cross-selling of services

Participates in client meetings as required (ie/performance reviews/stewardship etc..)

Provides ancillary support based on client or departmental needs

Assists with the development of Stewardship reports & Loss Runs as needed

Preparation of client communication as required to internal staff

Assists with the assembly of contracts, proposals, presentations and Client Service Instructions

Maintain necessary client documents in TheCurrent

Assist in CAT events

Coordinate completion of client reports as required

Key contact for inquiries with respect to AR

Update/maintain client rates

Request client code set up

Request system access for clients

Coordinate training as required by client internally with operations

Attend industry functions as deemed necessary

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred.

Applicable Adjuster Licensing

Experience

Minimum Five (5) years of experience, preferably (10) years of experience, or equivalent combination of education and experience required

Skills & Knowledge

Basic knowledge of insurance, claims or business management

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products and Excel, PowerPoint

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

Ability to manage multiple accounts and deadlines

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Customer-focused mindset with strong problem-solving skills

Job type:

We are currently hiring for this position

Compensation Information:

Salary Range : $120,000-$150,000 CAD Annual

This position is full-time and compensation is salaried.

Compensation is determined based on experience, qualifications, and internal equity. Sedgwick is committed to transparent and equitable pay practices.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.