Senior Client Service Representative, Employee Benefits

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!

We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

Competitive compensation

Comprehensive tuition financing and career-related training and development

Company matching RRSP contributions

Customizable flexible benefits options for you and your family

We promote work-life balance through flexible scheduling and hours

A progressive employee assistance program through LifeWorks

Mental and physical wellness initiatives

HUB Cares: we are a company that gives back and is active in the community

The Opportunity

Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Senior Client Service Representative. Here’s your chance to refine and develop your client service and analytical skills as a Permanent Full Time CSR in our Employee Benefits Division.

This role will be based out of our Burnaby Still Creek Head Office.

Our Burnaby Still Creek location is our head office and is centrally located in the Willingdon Business Park. The office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.

The Responsibilities

Assist Consultants with all aspects of servicing group and individual accounts

Maintain accurate renewal calendar, communicate renewal timelines to Account Executives

Process documentation: renewals, proposals, claims history, customer correspondence

Maintain electronic and paper client/carrier files

Ensure accuracy of policy documentation from insurers before forwarding to the client

Contact clients regarding renewals and claims, update changes

Answer account related questions/requests from clients and insurers

Provide policy and coverage information to clients upon request or inquiry

Attend occasional client meetings with Consultants

Create marketing materials and presentations for Consultants

Act as liaison between Consultants and Corporate clients

The Requirements

Successful completion of LLQP or willing to obtain within the first year

2+ years of experience in the employee benefits industry

Willingness to learn and take on increasing levels of responsibility, including client communication

Intermediate proficiency in Microsoft Word, Excel and Outlook

Excellent Communication

Typing speed of at least 55 wpm

Good working knowledge of underwriting arrangements

Has a high attention to detail

Comfortable conducting employee education sessions and client administration orientation sessions

Good understanding of employee benefits plan analytics

Asset experience that will make you stand out:

Experience with flex plans is an asset

The expected salary range for this position is $70,000 to $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

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