Governance Client Success Specialist

Let’s be #BrilliantTogether

ISS STOXX is looking for an individual who is excited about the use of governance data in the investor community; specifically, someone who would thrive as a subject matter expert on corporate governance data sets.

As a member of the Governance Data Client Success team, your focus will be on clients who subscribe to ISS’ leading corporate governance data sets (i.e., data sets related to boards of directors, executive compensation, shareholder rights, and audit practices, among others). You will ensure that the client understands the range of products and use cases available to them; help them address specific investment and stewardship responsibilities by utilizing ISS corporate governance data sets; and ensure they are kept abreast of developments in corporate governance. Internally, you will be a source of market intelligence and client feedback for our business and product teams.

MAIN RESPONSIBILITIES

Provide subject matter expertise to proactively advise existing clients and ensure a high level of client satisfaction

Proactively develop and strengthen relationships with ISS Governance Data Solutions clients to help them understand best practice use cases, data methodology, delivery formats, and other key product features for the relevant corporate governance data sets (ranging from board composition to remuneration structures, among others).

Conduct regular meetings with client end users and decision makers

Track the overall health of the client relationship, including the updating of internal client data systems to track key elements of the relationship and service delivery. Create and implement client action plans.

Oversee new client on-boarding and lead project management of client-related deliveries

Work cross-functionally with other ISS teams (operations, research, development, product, etc.) to successfully meet client needs

Provide subject matter expertise to fellow Client Success colleagues on corporate governance data sets

Perform client training on ISS platforms to optimize their user experience

Contribute to, and collaborate with, internal initiatives to support the growth in the corporate governance data and analytics business

Stay abreast of key market trends to better advise clients and understand emerging use cases for data

Sales Collaboration

Contribute to regional team’s New Sales goals by identifying potential leads within the existing client base

Participate in Governance Data related roadshows, meetings, and calls as needed

Collaborate with Sales and the RFP team in providing Governance Data subject matter expertise in the completion of RFPs

Provide direction to sales team on services that are trending across clients

Provide sales with relevant product updates and related commercial opportunities

Share updates on product enhancements and new capabilities with clients

Discuss new project ideas and potential up-selling opportunities

QUALIFICATIONS

Mandatory

Bachelor’s degree

3+ years of work experience with either corporate governance data and/or experience working with investment professionals, particularly portfolio managers and analysts

Track record of success in client facing roles such as client service and/or sales

Ability to understand key client needs, with a commercial orientation that helps identify sales opportunities

Ability to work independently AND as part of cross functional teams

Ability to quickly learn and adapt to new platforms and products

Strong project management/organizational/multi-tasking skills required

Outstanding writing, communication, and presentation skills

Proficient in Excel

Preferred

Experience in analyzing data and understanding its underlying research methodology

Experience in working successfully with internal IT, research, product, and operational teams to meet client objectives

Compensation: The annualized expected compensation range for this role based in Toronto, ON is $70,000 - $80,000 CAD. The compensation range indicated for this role consists of a base salary and eligibility for an annual discretionary bonus. Bonuses are awarded at the company’s discretion and are not guaranteed. Bonuses may vary based on individual, department, and overall company performance.

Exact compensation may vary based on skills, experience, and level of education.

Vacancy Status: This posting is for a current, open position within ISS STOXX.

#LI-MK1 #Associate #CS

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow - professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS Sustainability Solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS Sustainability Solutions also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, our solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.