Senior Product Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Senior Product Manager

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

What this job involves:

This is a Senior Platform Manager role for a techno-functional profile with at least 12 years relevant experience in project situations requiring engaging with multiple teams and different stakeholder levels and drive agreement on requirements that can drive Mendix workflow solution deployments. The person is required to closely collaborate with subject matter experts across the business to understand, question and appropriately capture business requirements with a specific focus on leveraging the Mendix low-code platform for its workflow capabilities.

The role is expected to hold a valid Expert/ Intermediate Mendix certification. The role may have the opportunity to work with a gamut of other technologies ranging from RPA, BPM workflow, OCR, gen AI, data transformation, integrations as projects scope dictates.

This position is an individual contribution role.

Responsibilities:

Requirements Elicitation and Analysis: Lead requirements gathering sessions with stakeholders across various business units.

Analyze and document complex business processes and workflows.

Translate business requirements into clear, concise, and testable user stories and acceptance criteria.

Identify and document functional and non-functional requirements.

Solution Design and Development (Mendix Focus): Design and prototype workflow solutions within the Mendix platform, leveraging its low-code capabilities.

Collaborate with Mendix developers to ensure accurate and efficient implementation of solutions.

Configure and customize Mendix workflows to meet specific business needs.

Develop and maintain Mendix application documentation.

Workflow Expertise: Apply deep understanding of workflow concepts, including process automation, rules engines, and human task management.

Optimize existing Mendix workflows for performance and efficiency.

Stay up-to-date on the latest Mendix features and best practices related to workflow solutions.

Mentor junior business analysts on Mendix workflow design and implementation.

Collaboration and Communication:

Act as a liaison between business stakeholders and the development team.

Communicate effectively with both technical and non-technical audiences.

Facilitate workshops and presentations to stakeholders.

Participate in Agile ceremonies, including sprint planning, daily stand-ups, and sprint reviews.

Testing and Quality Assurance: Develop and execute test plans and test cases for Mendix workflow solutions.

Participate in user acceptance testing (UAT) and ensure that solutions meet business requirements.

Identify and document defects and work with the development team to resolve them.

Documentation and Training: Create and maintain comprehensive documentation for Mendix applications and workflows, including process flows, data models, and user guides.

Develop and deliver training materials to end-users on Mendix solutions.

Center of Excellence (CoE) Contribution:

Participate in the definition and implementation of the Mendix CoE strategy, standards, and best practices.

Contribute to the development of reusable Mendix components and templates for workflow solutions.

Assist in the creation and maintenance of a Mendix knowledge base and documentation repository.

Support the governance and quality assurance processes within the Mendix CoE.

Help to onboard and mentor new Mendix developers and business analysts within the organization.

Promote the adoption of Mendix best practices across the organization.

Project management and change management: Manage projects and engagements in the automation and tech implementation domain. Manage change management in these projects

Sounds like you? To apply, you need to have:Education & Experience:

Mendix Workflow Solution Expert / Intermediate Certification

Relevant experience in Mendix workflow solution deployment

Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with relevant work experience.

12+ years of experience as a Platform Lead, Configurator, and Project Manager in automation projects.

Bonus Points For:

Knowledge of Real Estate Industry operations.

Experience with DevOps practices.

Skills & Abilities:

Strong analytical and problem-solving skills.

Excellent communication, collaboration, and interpersonal skills with diverse audiences (technical and non-technical).

Ability to work independently and manage multiple projects efficiently.

Creative thinker with a focus on achieving results.

Adept in various requirement gathering techniques like brainstorming, user interviews, workshops.

Passionate about driving change and continuous improvement.

Certifications (Good to have):

CBAP, Business Analytics, Product Owner, or Project Management certifications.

Technical Skills:

Deep understanding of the Mendix low-code platform, particularly its workflow capabilities.

Intelligent Automation Tools (Preferred): In-depth experience with at least one segment of intelligent automation tools like MS Power Automate, BPM, RPA, IDP/OCR, low code no code tools or Gen AI.

Programming Languages (Preferred): Proficiency in Python, SQL, or VBA is a significant advantage.

Data & Business Analytics (Preferred): Exposure to business and data analytics is a plus.

What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated total rewards program, competitive pay and benefits package. Apply today!

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.