DERMS Junior Solution Specialist

Creating a planet fueled by reliable, affordable, clean energy isn’t what keeps us up at night; it’s what gets us out of bed. At GE Digital Grid - Opus One Solutions, our software platform GridOS® helps us pursue solutions that will change how countries access, optimize and distribute electrical energy. From helping utilities optimize their operations when lots of homeowners are feeding solar energy into the electrical grid or charging electric vehicles, to setting up marketplaces to trade clean energy, we're powering a more sustainable future.

Job Description

Who are you?

You are a passionate and technical customer-obsessed Solution Specialist who understands emerging energy industry trends and implications on utilities. You are a trusted advisor to the customer, providing technical expertise in the planning, design, build and implementation of Opus One and GE solutions to meet customer needs.

What will our new Solution Specialist work on?

Help utility customer understand the impacts of distributed energy resources (DERs) on the distribution system by providing utility customers with solutions to manage and plan for the emergence of more DERs

Work closely with Solution Architects to provide input on solution architecture based on customer needs and solution capabilities. Define success criteria and author solution diagrams for the project

Deploy Opus One solutions to client environments to support project use cases and DER planning scenarios

Outline project goals, objectives, requirements, and technical functionality. Design, diagram, and document solutions to achieve the identified customer requirements and use cases

Facilitate requirements, design, and solutions workshops that capture functional and non-functional requirements from the client and relay them to the internal product and development teams

Document and design customer-specific solution requirements, capturing acceptance criteria and necessary features

Define the user acceptance testing process and test cases, and articulate progress metrics

Work with the Project Managers to develop, document and standardize new internal and external processes, expectations, and deliverables across multiple projects

Create business cases and new product requirements by understanding customer business processes and policies

Collaborate with other members of the Solutions team to our solution consulting and delivery practice, build standards of excellence, and continuously deliver innovative solution offerings for clients

Use internal software demonstrations to develop user acceptance documentation, training powerpoint modules, training video modules

Train utility customers and end users on how to use GridOS to achieve their business cases.

Identify project delivery risks, recommending potential mitigation strategies, in collaboration with Project Management Office

Support sales activities on occasion, providing technical demos and also identifying possible future upsell opportunities during the course of the project

Requirements

Here’s what you bring:

Education. You hold a Bachelors degree in Engineering or a similar program, with a focus on power systems or relevant experience.

Experience. You are comfortable automating processes and utilizing or building scripting solutions to support product solutions

Knowledge. You are highly familiar with emerging energy industry trends and implications on utility customers in the area of DER management, distribution planning, IT, SCADA and asset management. You have a strong background in Excel analysis, Powerpoint, and Visio.

Excellence. You get things done within project deadlines, and with strong focus on quality.

Teamwork. You are a natural collaborator, and demonstrate a “we before me” attitude.

Problem Solving. You can quickly understand and analyze various approaches and processes and are able to configure solutions to customer needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.

Communication. Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.

Growth Mindset. You are deeply curious and love to ask questions. You’re a lifelong learner.

Customer Focus. You enjoy being in front of customers, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your customers.

Innovation. A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.

Nice to have:

Experience with scripting in VBA or with python

Masters degree

Familiarity with cloud-based solutions and deployment activities

Utility integration experience (E.g. SCADA, ADMS, OT, OMS etc.)

Experience with power system analysis software (E.g. OpenDSS, CYME, Powerfactory, Synergi etc.)

For candidates applying to a Canadian-based position, the pay range for this position is between $66,000.00 and $99,000.00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: 10% AIP

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position