Automation & AI Solutions Developer - CSO
Skills
About the role
Mission:
As part of the CSO Service Excellence Team, you will design and deliver automation and AI-driven solutions to improve global service operations.
Working closely with the existing automation analyst in Pune and global (divisional and customer center) stakeholders, you will translate prioritized automation initiatives into working solutions .
You will play a key role in accelerating the shift from traditional RPA toward AI-enabled, scalable automation solutions , with a strong focus on fast delivery, real-world usability, and measurable impact within the CSO service operations landscape.
Roles & Responsibilities:
Solution Development & Delivery
Develop automation solutions using:
Power Automate / Power Platform
RPA tools (Blue Prism, UiPath…)
AI tools (Copilot Studio, AI agents, LLM-based solutions)
Focus on building solutions that integrate seamlessly with Dynamics 365 (Field Service & Customer Service)
Translate clearly defined and prioritized use cases into effective, working solutions
Fast & Agile Execution
Deliver solutions with short turnaround times , focusing on rapid value creation
Apply a “build – test – learn – scale” approach
Quickly develop first versions (MVPs) to validate business impact before further scaling
Handle multiple small initiatives in parallel while maintaining delivery speed
Collaboration & Roles
Work in close collaboration with the automation analyst in Pune, who will:
Identify opportunities
Define and document requirements
Prioritize the automation roadmap
Act as the execution and build expert , ensuring smooth and timely delivery
Value Creation & Improvement
Ensure solutions lead to measurable efficiency gains and reduction of manual effort
Continuously improve and enhance existing automations based on usage and feedback
Contribute to scaling successful solutions across multiple Customer Centers
Educational Requirements:
Bachelor’s or master’s degree in relevant field with good understanding of service processes and affinity to work on AI Technologies.
Experience requirements:
Understanding of aftermarket/ service operations processes.
Experience with Dynamics 365 (Field Service/Customer services)
Experience with Co-pilot Studio or AI-based solutions.
Experience in global -process driven environment
Hands-on experience with Power Platform and/or RPA tools
Knowledge & Skills requirements
Strong interest in Automation & AI-Technologies
Ability to translate requirements into working solutions.
Ability to work across different tools and adapt quickly.
Good working knowledge of MS Office tools.
Personality requirements
Hands-on builder mindset - you enjoy creating solutions, not just designing them
Fast and pragmatic - you focus on getting to value quickly
Curious and tech-driven - eager to explore and apply new tools
Ownership-driven - you take responsibility for delivering results
Comfortable working in a small, agile team with high autonomy
In return we offer you
A work culture known for respectful interaction, ethical behaviour and integrity.
Access to Global Job Opportunities as a part of Atlas Copco Group
Opportunities to grow and develop in the connected world.
Potential to see your ideas realized and to make an impact
New challenges and new learnings on global organization matrix
Location : Pune
Company: Atlas Copco Group
Functional area:
Research and Development
Location:
India
City:
PUNE
On-site/remote:
Hybrid
Brand:
Atlas Copco
Company Name:
Atlas Copco (India) Private Ltd.
Date of Posting:
July 24, 2026
Last day to apply:
August 7, 2026
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