Azure Cloud Ops Engineer

Role description

What will you be responsible for?

Manage day-to-day Azure cloud operations across platform, product, and partner/customer environments.

Handle incidents, service requests, and changes within agreed SLA timelines using ServiceNow or equivalent ITSM processes.

Monitor Azure platform health using Azure Monitor, Log Analytics, dashboards, and ing mechanisms.

Troubleshoot infrastructure, resource availability, connectivity, and platform-level operational issues.

Perform Root Cause Analysis (RCA) for P1/P2 incidents and support preventive action tracking.

Ensure adherence to approved SOPs, cloud governance policies, security guardrails, and operational procedures.

Support platform stability, availability, and operational readiness for Azure-hosted services.

Coordinate with IAM, EUC, O365, SecOps, Product, Network, and ProvidenceGC stakeholders for issue resolution.

Contribute to automation opportunities to reduce manual operational effort and improve reliability.

Maintain operational documentation, runbooks, evidence, and knowledge articles as part of Run operations.

What would your day look like?

Monitor Azure platform health, s, capacity, and operational dashboards.

Work on Incidents, Changes, Service Requests, and Problem tickets through ServiceNow or equivalent ITSM tool.

Troubleshoot Azure VM, App Service, Storage, private endpoint, DNS, and basic network connectivity issues.

Support Product teams for platform-related issues and approved infrastructure provisioning support.

Coordinate with internal teams, and Microsoft/vendor support where required.

Participate in incident bridges, escalation calls, RCA reviews, and operational governance meetings.

Review incident backlog, SLA adherence, recurring issues, and operational performance metrics.

Support patch compliance, monitoring improvements, documentation updates, and automation initiatives.

Who are we looking for?

5–10 years of experience in Cloud / Infrastructure Operations.

Strong hands-on experience in Microsoft Azure operations is mandatory.

Experience supporting production cloud environments and working in managed services / vendor delivery models.

Good understanding of Azure resources such as Virtual Machines, Storage Accounts, App Services, Key Vault, Resource Groups, and Subscriptions.

Operational knowledge of Azure Monitor, Log Analytics, s, dashboards, and basic KQL query usage.

Experience handling P1/P2 incidents, escalation management, RCA preparation, and preventive action tracking.

Working knowledge of Azure networking concepts such as VNet, AGW, Load Balancer , Subnet, NSG, UDR, Private Endpoint, DNS, and connectivity troubleshooting.

Knowledge of Windows Servers OS and Linux OS application troubleshooting.

Handson Infrastructure as Code (IaC) using Terraform and related tooling

Technical expertise including AKS, Kubernetes, Docker, CI/CD pipelines, APIs understanding.

Hands-on experience with ITSM tools such as ServiceNow for Incident, Change, Request, and Problem Management.

Basic scripting or automation exposure using PowerShell, Python, Azure CLI, or similar tools.

Strong communication, documentation, coordination, and stakeholder management skills.

Good to Have

Experience working in multi-subscription or multi-tenant Azure environments.

Exposure to Azure Policy, tagging, governance, cost reporting, and operational compliance.

Basic awareness of Entra ID, RBAC, Conditional Access, and PIM from a cloud operations integration perspective.

Exposure to security tools such as Microsoft Defender, SIEM, CrowdStrike, Rapid7, or equivalent platforms.

Awareness of Cloudflare, Palo Alto / GlobalProtect, or similar cloud edge and secure access technologies.

Exposure to Infrastructure-as-Code or automation tools such as Terraform, Bicep, ARM templates, Azure Automation, or Logic Apps.

Behavioral Skills

Strong ownership and accountability mindset.

Ability to operate in a fast-paced production support environment.

Good analytical and structured troubleshooting abilities.

Ability to coordinate with multiple teams and drive issues to closure.

Clear written and verbal communication skills.

Ability to create and follow SOPs, governance workflows, and escalation processes consistently.

Comfortable working in a global team and vendor-managed operating model.

Skills

Azure devops, cloud operations, Git hub, Terraform , IAC

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.