Swimming Pool and Outdoor Maintenance Technician

SWIMMING POOL & OUTDOOR MAINTENANCE TECHNICIAN Full-Time | Field Service | Non-Exempt

Company Overview

Aloha Pools is a family-owned custom pool construction and service company serving the greater Charlotte area for 36 years, making it one of the longest-standing pool builders in the region. Now in its second generation of family ownership, the company is one of only three Aquatech builders in North Carolina and a member of the Association of Pool & Spa Professionals. Aloha Pools has built its business on referrals and long-term client relationships, with a reputation for quality construction, integrity, and lasting craftsmanship.

Position Summary

The Maintenance Technician is responsible for the care, cleaning, and preventive maintenance of client swimming pools and outdoor living spaces on a daily and weekly route. This position tests and balances water chemistry, inspects and maintains pool equipment, and communicates directly and professionally with homeowners at every visit. The Maintenance Technician is often the only Aloha Pools employee a client sees in a given week and represents the company's reputation for quality workmanship and exceptional service in every backyard visited.

This position reports to the Maintenance Manager and operates with a meaningful degree of independence once trained on a route. The role requires a strong work ethic, comfort working outdoors in varying conditions, and a genuine commitment to customer service.

Key Responsibilities

Pool Maintenance & Water Chemistry

▸ Perform routine swimming pool maintenance and cleaning on daily and weekly accounts.

▸ Test and properly balance pool water chemistry according to LSI (Langelier Saturation Index) to ensure safe, healthy water.

▸ Clean filters, skimmer baskets, pumps, and other pool components as standardized.

Equipment Inspection & Preventive Maintenance

▸ Inspect pool equipment and identify maintenance or repair needs before they become larger problems.

▸ Perform quarterly preventive maintenance on pool equipment and contracted features.

▸ Flag equipment issues to the Maintenance Manager or Service Manager with a clear description of what was observed.

Outdoor Living Areas

▸ Maintain outdoor living areas including patios, water features, and surrounding landscapes as assigned.

▸ Leave every property cleaner and more presentable than it was found.

Client Communication & Customer Service

▸ Provide exceptional customer service during every visit, representing Aloha Pools with professionalism in every interaction.

▸ Communicate clearly with homeowners regarding pool conditions, maintenance recommendations, and completed work at every visit.

▸ Build the kind of trust that keeps clients with Aloha Pools year after year.

Vehicle, Tools & Documentation

▸ Maintain company vehicles, tools, supplies, and equipment in clean, professional condition.

▸ Complete service reports accurately and at the end of every visit using the company scheduling app.

▸ Perform other duties as assigned by the Maintenance Manager or Owners.

Behavioral Competencies

Attention to Detail & Accuracy

▸ Gets water chemistry and equipment checks right the first time. Errors in this role affect client health, safety, and equipment longevity.

▸ Double-checks readings and dosing before leaving a property.

▸ Notices when something looks off with equipment or water and digs in rather than letting it slide.

Organization & Route Management

▸ Manages a full daily route without dropping stops or details.

▸ Keeps supplies, paperwork, and service reports organized so nothing depends on memory.

▸ Prioritizes intelligently when the schedule gets tight or a stop runs long.

Communication (Client-Facing)

▸ Communicates clearly and directly with homeowners about pool conditions and completed work.

▸ Presents a polished, professional image to a discerning clientele at every visit.

▸ Delivers difficult updates (a needed repair, a delay) with composure and clarity.

Communication (Team & Field Coordination)

▸ Communicates daily with the Maintenance Manager and other technicians to keep the team in sync.

▸ Flags equipment or client issues promptly rather than letting them sit then follows up to make sure the issues were properly addressed.

▸ Coordinates smoothly with the Service Manager when a repair beyond routine maintenance is needed.

Independence, Ownership & Initiative

▸ Works independently on a route and manages their own day once trained.

▸ Takes ownership of the properties on their route, not just the tasks on a checklist.

▸ Solves problems at their own level and escalates with a clear description, not just a question.

Problem Solving & Troubleshooting

▸ Diagnoses common pool equipment issues and knows when something is beyond routine maintenance.

▸ Brings ideas for doing the route more efficiently or serving clients better.

▸ Treats a recurring equipment issue as something to investigate, not just work around.

Team Support & Dependability

▸ Brings a dependable, show-up-every-day presence. The Maintenance Manager and the team know the route is covered.

▸ Supports teammates without needing recognition or hand-holding.

▸ Shows up on time, in every kind of weather. Clients and the team depend on it.

Adaptability & Composure

▸ Stays calm and productive in heat, cold, rain, and unexpected equipment problems.

▸ Shifts the day's plan smoothly when a stop runs long or a repair comes up.

▸ Handles busy seasons and physically demanding days with steadiness, not complaints.

Technical Competencies

Water Chemistry & Testing

▸ Able to test and balance pool water chemistry according to LSI standards.

▸ Understands the health and safety implications of improperly balanced water.

Pool & Equipment Maintenance

▸ Able to clean, inspect, and perform preventive maintenance on filters, pumps, skimmers, and related equipment.

▸ Pool maintenance experience is preferred but not required. Aloha Pools is willing to train the right person.

Physical Capability & Safety

▸ Able to lift 50 pounds and perform physically demanding tasks outdoors, including climbing and kneeling around pool equipment.

▸ Able to swim. This role requires working in and around water, including occasional in-pool inspection or recovery tasks, and swimming ability is required for personal safety.

▸ Comfortable working outdoors in varying weather conditions.

Vehicle, Tools & Equipment Care

▸ Maintains company vehicle, tools, and equipment in clean, professional, working condition.

▸ Understands basic vehicle safety and reports maintenance needs promptly.

Scheduling App & Documentation

▸ Able to complete accurate service reports at the end of every visit using the company scheduling app.

▸ Comfortable using a smartphone or tablet-based app for route, scheduling, and reporting.

Qualifications & Requirements

▸ High school diploma or GED preferred; pool maintenance experience is preferred but not required - we're willing to train the right person.

▸ Strong work ethic, attention to detail, and a genuine desire to help customers.

▸ Ability to work independently while maintaining high quality standards.

▸ Dependable, punctual, and trustworthy.

▸ Comfortable working outdoors in varying weather conditions.

▸ Ability to lift 50 pounds and perform physically demanding tasks outdoors.

▸ Must be able to swim.

▸ Valid driver's license required, with at least 4 years of clean driving history.

▸ Must successfully pass a thorough criminal background check. This role involves driving a company vehicle, entering client homes and backyards, and responsibility for company equipment.

Work Environment

▸ Field-based role, driving a company vehicle between client properties across the greater Charlotte area.

▸ Physically active outdoor work in varying weather, including heat, cold, and occasional rain.

▸ Regular exposure to pool chemicals; proper handling and safety procedures are trained and required.

▸ Small, direct, hardworking team culture: high standards, low drama, pride in the work.

Schedule

▸ Full-time position, Monday through Friday, with occasional weekend or overtime work based on route needs.

▸ Consistent, year-round work. Technicians may be salaried but remain eligible for overtime and weekend pay.

Compensation & Growth

▸ Competitive pay based on experience, knowledge, and quality of work (ranges include estimated incentives and commissions):

0 – 6 months experience: $36,000 – $39,500

6 – 12 months experience: $40,000 – $45,000

▸ Continuing technician pay is based on route revenue, client satisfaction, and adherence to company policy and culture.

▸ Paid training and certifications, with opportunities for advancement to Lead Technician status.

▸ Company vehicle and equipment provided (where applicable).

▸ 5 days of sick time, 5 days of vacation, and 8 hours of flex time annually.

▸ Generous holiday schedule: approximately one week off at Thanksgiving and two weeks near Christmas.

▸ Health insurance and vision coverage at 50% employer cost; dependent coverage available at employee cost.

▸ Company phone provided for scheduling and service reporting.

Reporting Relationship

▸ Reports directly to the Maintenance Manager

▸ Coordinates with the Service Manager on repairs beyond routine maintenance.

▸ Receives day-to-day route assignments and priorities from the Maintenance Manager.

Pay: $35,000.00 - $45,000.00 per year

Benefits:

401(k)

401(k) matching

Company truck

Fuel card

Health insurance

On-the-job training

Paid time off

Paid training

Parental leave

Professional development assistance

Referral program

Tools provided

Vision insurance

Application Question(s):

Do you have any felony or aggravated misdemeanor convictions on your record?

Have you received a traffic ticket in the last 4 years?

Experience:

Pool maintenance: 1 year (Preferred)

Language:

Spanish (Required)

License/Certification:

drivers license (Required)

Work Location: In person