Digital Client Advisor - Polish/German Speaker

Poste

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client’s specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets.

Missions

Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients’ retention with a sales-driven mindset.

Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.

Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.

Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.

Profil

Excellent communication skills in Polish and German both verbal and writing

Strong sales and storytelling skills

Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients.

A highly motivated, energetic, and inspirational team player

Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.

Able to work on multiple tasks and deliver results to agreed schedules.

Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency.

Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different Italian-speaking and Spanish-speaking markets.

Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).

Background in luxury retail is a plus.

A keen interest in luxury fashion and awareness of current trends is a plus.

Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

Informations complémentaires

What we propose:

Private health insurance covering hospitalisation and ambulatory care

Group insurance including pension plan, life insurance and disability coverage

Hybrid working: 2 days/week from home from the 4th month of seniority

Working from abroad: up to 15 days/year from the 4th month of seniority

13th month payout option through Warrants

Meal vouchers of €8 net per day worked, with minimum employee contribution

Full coverage of SNCB train cost

Transportation reimbursement for home-office commute

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.