Customer Care Coach

Customer Care Coach

Location: Houston, TX (Galleria)

Employment Type: Full-Time

Compensation: $23–$30/hr + quarterly performance based bonuses.

Want to Help People Move Forward? Join Serenity.

Looking for work that feels meaningful but doesn’t require a specialized background? At Serenity, we’re building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth.

We’re hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments.

No Specialized Background Required - We’ll Train You

You bring the attitude and experience. We’ll provide the training.

If you have 2+ years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit.

What You’ll Do as a Customer Care Coach

In this role, you’ll work closely with individuals participating in structured sessions designed to support personal progress and well-being.

Your day-to-day may include:

Working one-on-one with individuals throughout the day

Guiding participants through scheduled sessions using specialized program tools and technology (training provided)

Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building

Preparing daily plans to help participants get the most value from each session

Tracking progress and updating internal records so the team stays aligned

Creating a calm, welcoming environment where people feel comfortable and supported

What You Need

2+ years of full-time professional experience demonstrating reliability and strong work ethic

Strong interpersonal skills with a naturally positive, people-focused attitude

Clear communication skills both in person and in writing

Ability to remain calm and supportive in fast-paced environments

Willingness to learn, grow, and accept feedback

Authorization to work in the United States

Why People Love Working at Serenity

Meaningful Work - Help people make positive progress and feel supported along the way.

Career Growth - Strong advancement opportunities as the company continues to.

Competitive Pay

Great Benefits:

90% employer-paid medical, dental, and vision coverage

10 PTO days (15 after the first year) + 10 paid holidays each year

401(k) retirement program

Who We Are

Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly make a difference.

By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress.