Senior Business Analyst (Dynamics 365 CE & AI)
Skills
About the role
Senior Business Analyst (Dynamics 365 CE & AI) Location: Sweden
Employment Type: Full-time
Experience Level: Senior (10+ years) Join a team driving digital transformation We are looking for an experienced Senior Business Analyst with deep expertise in Microsoft Dynamics 365 Customer Engagement (CE) to help shape and deliver innovative CRM and AI-driven solutions. This role is ideal for a passionate professional who enjoys bridging business and technology, driving stakeholder engagement, and contributing to complex transformation programs. You will work closely with business leaders, product owners, architects, and development teams to design and implement solutions that optimize customer engagement and business processes. Key Responsibilities
Gather, analyze, and document business and functional requirements.
Develop detailed functional specifications and user stories.
Facilitate Agile ceremonies and act as a Proxy Product Owner when required.
Advise business stakeholders on solution approaches that align with business objectives.
Serve as the key liaison between business and technical teams, ensuring clear communication and alignment.
Support business users in implementing new or enhanced CRM processes.
Conduct solution demonstrations, Train-the-Trainer sessions, and end-user training activities.
Drive successful adoption of Dynamics 365 and related Microsoft technologies. Required Experience & Skills Dynamics 365 & CRM Expertise
10+ years of experience working with:
Dynamics 365 CE Sales
Dynamics 365 Customer Service
Dynamics 365 Omnichannel
Dynamics 365 Customer Insights
Strong hands-on experience with Dynamics 365 CE configuration and customization. Technical Knowledge
Understanding of:
C++
.NET Framework
Data migration concepts
System integration methodologies
Familiarity with Power Platform components including Power Apps and Power Automate.
Experience with Azure services and Azure DevOps. AI & Emerging Technologies
Experience delivering Agentic AI solutions using:
Microsoft Azure AI services
Microsoft Copilot Studio
Understanding of AI-powered business process optimization and automation. Business Analysis & Delivery
Strong requirements elicitation and stakeholder management skills.
Experience in Agile delivery environments.
Ability to translate complex business requirements into practical technology solutions.
Excellent presentation, workshop facilitation, and communication skills. Certifications One or more certifications in:
Microsoft Dynamics 365 CE
Microsoft Power Platform
Microsoft Azure
Microsoft Copilot / AI-related technologies Tools
Microsoft Visio
Microsoft 365 Suite
Azure DevOps What We Offer
Opportunity to work on enterprise-scale Microsoft transformation programs.
Exposure to cutting-edge AI and Copilot technologies.
Collaborative and inclusive work environment.
Flexible and modern way of working.
Continuous learning and certification support.
International project exposure and career growth opportunities.
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