Manager, HR Services, ANZP (Maternity Cover, 12 Months)

Additional Information

Job Number26092196

Job CategoryHuman Resources

LocationSheraton Grand Sydney Hyde Park, Sydney, NEW SOUTH WALES, Australia, 2000

ScheduleFull Time

Located Remotely?N

Position Type Management

Summary:

Lead HR operations and services across Australia, New Zealand, and the Pacific (ANZP) to deliver reliable day-to-day HR support for the Above Property team, covering recruitment, payroll liaison, benefits administration, associate engagement, ER/IR, compliance, and office administration. The role acts as a trusted HR advisor to ANZP leaders, providing practical people guidance, workforce insights, process improvement support, and a positive associate experience that is aligned with business priorities, local employment requirements, and company values.

Key Responsibilities

Recruitment & Onboarding:

Manage end-to-end recruitment for ANZP offices; prepare offers, oversee onboarding, and support leaders.

Partner with hiring managers to ensure consistent recruitment practices, accurate requisition details, strong candidate communication, and a smooth onboarding experience for new hires.

Compensation & Benefits:

Administer payroll for Australia and NZ; manage benefits enrollment; ensure compliance; support annual compensation cycle.

Training & Development:

Coordinate new hire orientation, training programs, and liaise with L&D on nominations.

Associate Relations:

Drive engagement initiatives, recognition programs, and wellbeing events; handle exit interviews, investigations, and conflict resolution; support Associate Voice process.

Coach leaders on sensitive associate matters, guide difficult conversations, and support fair and consistent resolution of workplace concerns in consultation with relevant stakeholders.

Strategic HR Business Partnering:

Act as a trusted HR partner to ANZP leaders, providing guidance on workforce planning, organizational changes, talent risks, succession considerations, and the people implications of business decisions.

HR Analytics, Reporting & Insights:

Use HR data, reporting, and workforce metrics to identify trends, monitor key people processes, support decision-making, and recommend practical actions to improve the associate and leader experience.

Process Improvement & Standardization:

Review HR workflows and recurring processes to improve efficiency, reduce manual administration, support system adoption, and promote consistent HR service delivery across ANZP.

Performance, Talent & Workforce Planning:

Support performance management cycles, performance improvement plans, development planning, talent discussions, and workforce planning activities in partnership with leaders and relevant centers of expertise.

HR Administration:

Maintain compliant associate files, HRIS updates, performance documentation, and privacy compliance; manage visa coordination and HR letters.

Maintain audit-ready HR records and support data governance, statutory requirements, privacy controls, and consistent application of company policy and local employment legislation.

Workplace Experience & Office Operations:

Oversee office operations, leases, budgets, vendor contracts, and maintenance; ensure safety compliance; manage renovations and special projects.

Support a professional and engaging workplace experience through effective vendor management, office communications, visitor coordination, workplace safety, and associate engagement activities.

Regional Collaboration:

Collaborate with APEC HR Services colleagues, Compensation & Benefits, Learning & Development, Legal, Finance, payroll vendors, and other stakeholders to ensure aligned and effective HR support.

Core Skills & Attributes

Strong HR generalist expertise across recruitment, payroll, benefits, and employee relations.

Excellent organizational and project management skills.

Ability to manage compliance and operational processes across multiple locations.

Collaborative leadership and stakeholder engagement.

Strong analytical capability, with the ability to interpret HR data and translate insights into practical recommendations.

Sound judgment and discretion when handling confidential, sensitive, or complex associate matters.

Ability to influence and coach leaders through change, ambiguity, and operational complexity.

Candidate Profile / Experience Requirements

Degree or equivalent qualification in Human Resources, Business, or a related discipline preferred.

Demonstrated HR generalist or HR business partnering experience.

Strong working knowledge of employment legislation, payroll and benefits processes, HR systems, and employee relations practices.

Excellent stakeholder management, communication, problem-solving, and project coordination skills, with the ability to manage competing priorities across multiple locations.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.