Night Auditor Full Time Valhalla Hotel & Conference Centre

Night Auditor

We are currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!

Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!

A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now!

Education Reimbursement for you (and your children!)

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition Program

Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager or designate:

Provides excellent customer service to all guests;

Welcomes and greets all guests, and executes check-in and check-out procedures;

Answers guest inquiries and provide assistance in a professional manner;

Answers all incoming phone calls and processes new reservations;

Accurately follows all cash handling procedures;

Adheres to all department and Company policies and procedures;

Ensures guest security by proper handling of guest room keys and personal information;

Administers all night audit functions;

Balances all revenue and settlement accounts nightly;

Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;

Maintains files and resets the system for the next day of operations;

Follows up on guest requests and resolves problems promptly;

Performs any other job-related duties as assigned.

What We are Looking for...

Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;

Organized and able to work in a fast-paced, multi-tasking environment;

Proficient in using a computer, good knowledge of excel and basic accounting principles;

Excellent communications skills, written and oral;

Works well under pressure in a changing environment;

Ability to work with minimal supervision;

OPERA PMS knowledge preferred;

Able to stand for an 8-hour shift;

Must be able to work evenings and overnights including weekends and holidays;

Valid Class G Drivers Liscence required

The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.

This posting is for an existing vacancy.

About Valhalla Hotel & Conference Centre

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city's main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler's needs.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!