Lead, CRM Developer

Background

The Condominium Authority of Ontario (CAO) is a modern, digital-first organization serving Ontario's rapidly evolving condominium sector through information, education, and dispute resolution services.

As a trusted delegated administrative authority (DAA) consumer protection organization with province-wide impact, the CAO offers a unique opportunity to contribute to meaningful public-interest work while helping shape the future of condominium living in Ontario.

We are a collaborative, high-performing team that values innovation, accountability, continuous improvement, and practical problem-solving. Our team members tell us they value the opportunity to make a visible impact, work closely with leadership, and contribute to an organization where ideas are welcomed and acted upon.

We are accountable to the government through the Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member Board of Directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

Our Vision: Strong and vibrant condominium communities in Ontario.

Our Mission: Engage and empower Ontario’s condominium communities with information, education, and dispute resolution

Corporate Values: Innovation, trust, teamwork, value for money, integrity, fairness

Team Values: Respect, trust, diversity, collaboration, leadership

We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days in Toronto’s Financial District.

Role Purpose

Reporting to the VP, Technology & Application Development, the Lead CRM Developer guides the technology that powers the CAO's digital services, the majority of which is built on Microsoft Dynamics 365. This is a hands-on leadership role that combines technical direction and solution architecture with day-to-day development. Working closely with the IT team and business stakeholders, the Lead CRM Developer designs reliable, secure, and maintainable solutions, leads their delivery from discovery through deployment, and mentors a cross-functional team while championing engineering and security best practices.

Please apply by August 14, 2026

Key Responsibilities

Development & Operations

Manage and prioritize work across multiple products and service areas, balancing competing priorities and resources so the right initiatives are delivered at the right time.

Lead multiple CRM projects concurrently, from discovery through automated testing and deployment, using Agile methodologies and keeping stakeholders informed at every stage.

Provide hands-on development expertise in Dynamics 365 CRM, applying platform best practices and deep technical knowledge.

Lead and mentor a cross-functional team of developers, business analysts, and quality assurance professionals, managing priorities, risk, and delivery.

Configure and customize Dynamics 365 to meet business needs, including advanced configuration and custom development (plugins, Logic Apps, Power Automate).

Design and implement integrations between Dynamics 365 and third-party or in-house systems across on-premises and cloud environments, including API development.

Automate business processes using the Power Platform (Power Automate, Power Apps, Power BI) and Microsoft Azure services (Function Apps, Web Apps, Logic Apps).

Apply CRM AI and Microsoft Copilot tools, including Copilot Studio, where they deliver genuine value.

Build and manage CI/CD pipelines with a DevSecOps mindset, and automated testing across unit, integration, and regression coverage.

Manage technical debt through proactive refactoring and system improvements to ensure long-term reliability and efficiency.

Identify and resolve technical issues promptly, minimizing disruption and maintaining high quality standards.

Strategy & Planning

Design scalable, secure, and maintainable enterprise solutions, defining application architecture, integration strategy, and technical roadmaps.

Define, document, and communicate solution, application, and data architectures, including system architecture and configuration guides.

Apply enterprise data management and governance practices, including data classification, information lifecycle management, privacy, access controls, and auditing.

Research and recommend emerging technologies, including AI and Copilot capabilities, that improve system development while balancing cost-effectiveness, flexibility, and security.

Advise on best practices for Dynamics 365 development and integration, and oversee the deployment, integration, and configuration of new solutions in line with operational and security standards.

Contribute to strategic planning and tactical execution of system maintenance, optimization, and software management.

Other

Perform other related duties as assigned.

Qualifications, Skills & Knowledge

Bachelor's degree in Computer Science or a related field.

7+ years of experience in Dynamics 365 CRM development, including customization, extensibility, workflows, plugins, and custom entities.

Solid experience in solution architecture and systems integration, with the ability to design scalable, secure, and maintainable enterprise solutions.

Proven experience leading and mentoring cross-functional teams and managing multiple concurrent projects, with strong stakeholder management, prioritization, and risk management skills.

Strong understanding of the full software development lifecycle, with experience in Agile delivery and secure development practices.

Experience with CI/CD pipelines, DevSecOps practices, and automated testing frameworks.

Strong proficiency in C# and version control with Git.

Hands-on experience with Microsoft Power Automate and the wider Power Platform, and a sound understanding of CRM data models, workflows, and integrations.

Knowledge of CRM AI and Microsoft Copilot technologies, including Copilot Studio.

Experience with enterprise data management and governance, including data classification, privacy, access controls, and auditing.

Experience designing and delivering integrations between enterprise applications via APIs, including cloud and third-party services.

Excellent problem-solving and debugging skills, combined with strong communication and interpersonal skills.

Why Join Us?

Base salary of $125,000 – 140,000

Eligibility for discretionary performance-based awards

100% employer-paid medical, dental, and vision coverage

Employer-matched RRSP/TFSA contributions

Flexible hybrid work model (two remote days per week)

Vacation, personal, and sick days

Professional development and learning support

Employee gym and bike-share discounts

Disclaimer

We thank everyone for their interest in joining our dynamic team, but due to the high volume of applications received only those qualified will be contacted.

CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.