Account Executive

Job Description

About us

At Streamline Corporate we’re a market leader in our field, providing branded merchandise, branded clothing and uniforms across multiple industries, to internationally recognized brands and employers to help engage their people and promote a sense of pride and belonging. We live by our mission to our clients by being "your partner for growth and transformation". From creative brand launches to large employee gifting schemes, we’re all about making inspiring things happen. We don’t simply deliver the same old, we innovate and pave the way forward within our industry – whether that’s in constantly improving our service or with our ever-evolving collection of products.

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The role

We’re looking too add an additional team member to our amazing team, looking for a proactive Admin Account Executive who puts the client at the heart of everything they do. You would be responsible for the day-to-day handling of orders and production of orders generated by the Key Account Manager team ensuring client satisfaction. A strong decision maker and problem solver, you use your positive ‘can-do attitude’ to get things done and be able to juggle competing priorities. You’re a natural team player who builds strong relationships with clients and stakeholders alike and you jump at the chance to help your colleagues. As a vital link between our Sales team and our clients you’ll expedite workflow in the best interests of the client whilst ensuring you provide a service that is exceptional.

What the successful candidate will need to have

Proven experience in a customer care role

A strong communicator

Be a true team player

IT literate

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Key Responsibilities & Duties

Major Responsibilities include but are not limited to:

Build rapport with internal & external clients over the telephone and by email

Receive customer orders from Key Account Managers and raise sales order forms on Imprint

Contact suppliers for costings on repeat client orders to confirm accurate pricing

Check artwork, have new artwork created and ensure changes are signed off by the client

Raise purchase orders to suppliers and send all necessary approved artwork to customers

Enter details of any order onto the new order smart sheet and production control smart sheet

Carry out production updates with suppliers to ensure production runs to agreed timescales

Give all necessary paperwork to the warehouse so the warehouse team know if they need to dispatch goods immediately or hold goods in stock

Answer incoming calls and handle all necessary client or supplier queries and hand calls to the relevant person in the business

Manage & update online order portal for clients

Check and file samples in the relevant client file

Work closely with all other departments and the relevant supply chain to achieve agreed contractual due dates

Monitor all causes of late/excessive lead times and identify and implement corrective actions

Log any client, internal process or supplier issues on NCR Smartsheet

Focus on process improvement with a view to minimising lead times

Communicate effectively with customers from receipt of order to delivery

Provide monthly stock reports to clients

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Supporting the Key Account Management team and clients, you will be joining an established team of production planners with a strong focus on outstanding client satisfaction

In return you'll earn a competitive salary, between £26,500 - £28,200 (Dependent on experience) and a company wide profit share bonus (estimated to be circa 6-7% of annual average).

We are committed to promoting equality and diversity and welcome applications from all sections of the community.