Engagement & Internal Communications Manager

Engagement & Internal Communications Manager

Salary: £48,000 - £53,200 per annum base (depending on experience). Plus company bonus of £1,800 per annum.

Location: Hybrid (Bristol)

Hours: Full Time

About Swoop

We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped more than 15,000 people experience the trip of a lifetime in Antarctica, Patagonia and the Arctic. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.

About the role

We’re growing fast and are looking for someone to join our People team to protect and develop our unique culture and lead our Engagement & Internal Communications strategy. This is a new full-time role, which has direct responsibility for leading and designing our approach to engagement of all our ‘Swoopers’ through connectedness and events, as well as owning Internal Communications across our global business. The Engagement & Internal Communications Manager is responsible for shaping and delivering clear, consistent, and engaging internal communications that connect employees to the company’s vision, strategy, and culture. This role plays a critical part in driving employee engagement, fostering transparency, and ensuring that people feel informed, valued, and aligned.

One of Swoop’s six values is Enjoy The Journey Together, an ethos that we live and breathe with every customer interaction and every internal discussion. The successful candidate will bring that same approach to Swoop internally on a daily basis - effortlessly switching from the creativeness of engaging communications to the detailed requirements of event planning and spearheading other engagement initiatives. This includes leading the ‘Togetherness’ Team and managing our annual ‘all of Swoop’ event as well as a number of smaller socials.

Regarding the annual ‘all of Swoop’ event, this will include the ownership of the full event lifecycle: concept, strategy, logistics, delivery including curating the on-site workshops and activities , and evaluation. You won’t just execute a plan; you will define what “great” looks like and ensure the event meets that standard and its strategic purpose including owning the budget. The ideal candidate will be a strong communicator, able to deliver engaging communications before, during and after the event; exciting and preparing Swoopers, capturing feedback and facilitating reflection.

The Engagement & Internal Communications Manager will live by our values, but will not be afraid to challenge the way we work now to improve things going forwards. Swoop’s values are:

Do The Right Thing

Passion For Our Places

Enjoy The Journey Together

Really Know Our Stuff

Make The Most of Our Time

Lead The Way

You will report to, and be supported by, the Head of People & Culture, working within the People & Culture team. However, the role will be yours to manage and deliver day-to-day and you will need to be confident in finding solutions.

For this to work, you’re going to need to be a lover of organisation and something of an ‘all rounder’ who thrives on pressure and loves the feeling of a productive day’s work. Taking pride in making a difference, you’ll be super organised, a great communicator and love working within a fast paced, entrepreneurial environment.

Key Responsibilities

Our Engagement & Internal Communications Manager will be responsible for:

Managing Our Events and our Togetherness Programme

Owning and managing all aspects of the ‘all of Swoop’ event: concept, strategy, budget, theme, location scouting, accommodation logistics, travel arrangements, all communications, delivery and evaluation. You will select, negotiate, and manage all partners with delegated decision-making authority.

You will define what “great” looks like and ensure the event meets that standard and its strategic purpose.

Collaborating with managers to enhance the ‘togetherness’ of Swoop globally

Ensuring our virtual and in-person events in all locations keep our team connected in Swoopy and authentic ways

Ensuring the celebration of all relevant multicultural events in recognition of our diverse workforce

Developing and Executing Swoop’s Internal Communications Strategy

Aligning to business goals

Partnering with the Senior Leadership Team (SLT) and the Management Team to translate strategic priorities into clear, compelling messaging

Ensuring consistency of tone, voice, and messaging across all internal channels

Coach and support leaders in effective communication with their teams

Creating & Delivering Quality Content

Creating high-quality communications including company updates, leadership messaging, announcements, and storytelling content

Managing and optimising internal communication channels (e.g. Slack, email)

Managing the planning and delivery of key communication moments (e.g. company meetings, change communications)

Maximising the Engagement of all Swoopers

Designing and delivering initiatives that enhance employee engagement and connection to company culture

Support the development and communication of the Swooper Value Proposition (SVP)

Creating and analysing engagement data (e.g. surveys, feedback) and translating insights into actionable improvements

Leading Change and Transformation Communications

Lead communication plans for organisational change, ensuring clarity, empathy, and transparency

Support change initiatives by crafting messaging that drives understanding and adoption

Act as a trusted advisor on communication best practices during periods of change

Skills and experience required

Essential

Proven experience in internal communications, employee engagement, or corporate communications

Proven experience in event planning, organisation and logistics management

Exceptional interpersonal, presentation, written and verbal communication skills

Strong stakeholder management and influencing abilities

Experience working with senior leaders and cross-functional teams

Ability to translate complex information into simple, engaging content

Data-driven mindset with experience using engagement metrics and insights

Comfortable working in a fast-paced, evolving environment

Experience of working with sensitive and confidential information

Desirable

Bachelor’s Degree in relevant field (Communications/PR/Journalism/Marketing)

Experience of working in the travel sector

Experience of working successfully with remote teams

Key Attributes

Empathetic and people-focused

Highly organised with strong attention to detail

Creative thinker with a passion for storytelling

Proactive and solutions-oriented

High level of integrity and discretion

A self-starter with confidence in own ability

Proactive and committed team player

Ability to adapt to change and respond positively to new challenges

Employment details

Salary & Compensation:

Base Salary: £48,000 - £53,200 GBP per annum (depending on experience) per annum

Company Bonus: £1,800 GBP per annum

Holiday:

Twenty-five days paid holiday, in addition to your birthday and public holidays

Working Hours:

Full-time:

37.5 hours per week

Monday to Friday, 9:00am - 5:30pm.

Working Arrangements:

This is a hybrid role, with the successful candidate expected to work from our Bristol office at least two days per week to collaborate with colleagues and support business activities. The remaining working days can be worked remotely.

As regular office attendance is an essential requirement of the role, candidates should live within a reasonable commuting distance of Bristol. Please note that travel and accommodation costs associated with commuting to the Bristol office are considered normal commuting expenses and are not reimbursed by Swoop.

Our Bristol Office:

Located in the heart of Berkeley Square, our Bristol office offers a beautiful, central setting with plenty of perks. You’ll have access to a mini gym, lovely breakout areas, and a variety of inspiring workspaces throughout the building - perfect for collaborating, meeting colleagues, or simply enjoying a change of scenery. It’s a space designed to balance focus with creativity and connection.

All team members will also be required to join our International Togetherness event, held once a year - a chance for the entire global Swoop team to connect in person.

Benefits Include:

A supportive, globally connected culture at a certified B Corp where balance, wellbeing and belonging matter

Remote and flexible working options

Monthly company bonus scheme

Annual international Swoop Togetherness event

Annual familiarisation trip to one of our destinations (where applicable)

Birthday leave

Paid volunteer leave

Access to a self-learning and development platform

Employee Assistance Programme (EAP)

Cycle to Work scheme

Plus other great benefits and perks

How to apply

Please note: This is a hybrid role requiring attendance at our Bristol office at least two days per week. Applicants should live within a reasonable commuting distance of Bristol, as commuting expenses are not reimbursed.

Once you have applied, you will receive a Swoop application form, which must be completed and submitted by Monday 3rd August 2026 in order for your application to be considered.

Supporting you to be yourself

Pay: £48,000.00-£55,000.00 per year

Benefits:

Company events

Cycle to work scheme

Gym membership

Work from home

Work Location: Hybrid remote in Bristol BS8 1HB