Account Manager - Fragrance

REQ ID

98645

POSTED

Jul 24, 2026

FUNCTION

Sales

LOCATION

Solihull, SOL, GB, SW194DR

ACCOUNT MANAGER

John Lewis - Solihull - Field‑based

Fragrance Multi Brand, Luxury retail | Part-time

As an Account Manager, you will be responsible for driving commercial performance and delivering outstanding customer experiences across your account. You will own the success of your business by achieving sales objectives, maintaining Coty’s service standards, and ensuring excellence in execution while protecting and elevating our luxury fragrance brands.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Account Manager, you play a critical role in driving sales performance, developing strong retailer partnerships, delivering exceptional customer experiences, and ensuring flawless execution across your account. You will act as a business owner, brand ambassador, and fragrance expert, maximizing opportunities to grow market share and achieve commercial objectives.

You will be reporting to the Area Manager, and you will manage:

SALES PERFORMANCE & CUSTOMER EXPERIENCE

Achieve monthly sales targets and consistently deliver against KPIs

Manage daily, weekly, and monthly business performance through effective planning and execution

Deliver Coty’s customer service ceremony with every customer interaction

Build strong customer relationships to influence purchasing decisions and drive loyalty

Maximize sales opportunities through effective cross-selling and upselling techniques

BRAND EXCELLENCE & COMMERCIAL EXECUTION

Act as a brand ambassador, protecting and enhancing the equity of Coty’s luxury fragrance portfolio

Maintain exceptional merchandising and visual standards across permanent and promotional space

Plan and execute customer events and brand activations that drive engagement and sales

Monitor competitor activity, market trends, and business performance to identify opportunities

Ensure compliance with retailer standards, company initiatives, uniform, and grooming guidelines

TEAM COLLABORATION & BUSINESS OPERATIONS

Build and maintain strong relationships with retailer management, agency staff, and mobile consultants

Foster effective communication and partnership with the Area Manager and wider Coty team

Provide actionable business insights and timely feedback to support decision-making

Accurately complete reporting, payroll, and month-end administration within agreed deadlines

Utilize Coty systems, digital tools, and reporting platforms to support business success

YOU ARE A COTY FIT

You live and breathe beauty. You see make‑up as a creative tool — and the shop floor as your stage. You’re commercially driven, but never at the expense of artistry or brand integrity.

Proven experience in beauty retail

Deep understanding of and passion for fragrance, luxury brands, and the prestige beauty market

Strong commercial acumen with the ability to analyse business performance and identify growth opportunities

Ownership mentality — you treat your counter like it’s your own

Skilled at building and maintaining effective relationships with retailers, customers, and internal stakeholders

Detail‑focused, execution‑obsessed, and brand‑protective

Team‑player attitude with a hunger to learn, share, and grow

If you want a role where creativity, performance, and confidence collide — this is it.

WHAT WE OFFER

Working in retail at Coty means more than just a role — it’s a platform to grow, be seen, and be rewarded.

Competitive salary aligned to experience

8% employer pension contribution

Generous staff discounts via My Coty Shop

Day off on your birthday

Ongoing brand and artistry training through Coty Academy

Clear progression opportunities within luxury retail and education

Supportive, inclusive team culture built on collaboration and fearless kindness

ABOUT US

Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to blend in, if you want to express yourself, grow your craft, and go further than you ever thought possible — we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.