Customer Marketing Specialist
Skills
About the role
Job Context
The Customer Marketing Specialist cultivates enthusiastic customer advocates - mobilizing them to share their experiences through channels like Google, G2, and other key review platforms.
What You’ll Do
The design and execute strategies that spark customer excitement and amplify our brand reputation, making it easy and rewarding for users to become vocal champions.
Develop and execute customer communication strategies.
Partner with teams to ensure consistent messaging across the customer journey.
Own the planning and execution of customer-specific events.
Manage sponsorship opportunities for customer and industry events.
Own and optimize the customer review strategy.
Launch campaigns to generate new customer reviews.
Collaborate to identify and develop customer advocates and case studies.
Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.
Work cross-functionally and track program performance.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
1-3 years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications.
Strong project management and excellent communication skills.
Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.
Highly organized and detail-oriented with a data-driven mindset and analytical skills.
Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.
What We Can Offer You
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Please note, no agencies will be accepted in the recruitment of this role.
Questions about this role
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