Senior Director, Samsung Experience Stores

Position Summary

Headquartered in Plano, TX Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

Position Summary The primary purpose of this position is to lead the Samsung Experience Stores, our physical store retail business, by leveraging performance, consumer insights, markets trends and new product development to build and deliver a profitable experience and business. This position will lead the financial planning analysis, performance, metrics, and day-to-day activities to ensure seamless business processes.

Role and Responsibilities

Leading a team of operational management, merchandising, visual merchandising, marketing and consumer experience professionals in the development of short and long term assortment strategies to maximize sales and profitability in physical retail locations

Optimization of business and financial outcomes using sales data/results, consumer insights, and competitive intelligence

Retail Operations and Sales Enablement

Building strong partnerships with internal partners and channels

Working closely with 3rd Party operator of store locations to collaboratively drive store performance. Also work with SES field leadership in delivery of outcomes.

Coordinate, consolidate, and manage the operations and forecasting processes, including the monthly forecast, actuals, annual operating plan, monthly operational review decks, and ad-hoc reporting

Provide financial oversight for spend analytics, developing reports, and managing information that enables recommendations and review actions for business opportunities

Review and summarize monthly store performance. Proactively manage and communicate emerging risks and opportunities in cooperation with the operations and global finance team.

Manage team performance and succession planning to create a winning culture. Coach and develop direct reports to meet performance and development goals

Skills and Qualifications

Knowledge, Skills, and Education

Bachelor's Degree (B.A/B.S) in Business, Merchandising, Operations; advanced degree preferred

NEW: Minimum of 14 years of total experience, with at least 7+ years merchandising experience required. Finance, marketing, product development, procurement, services and operations background beneficial.

NEW: Strong retail experience working for either a national retailer or manufacturer selling into consumer electronics, with a proven track record of driving sales growth, optimizing store operations, and enhancing customer experience in a competitive market.

Strong operations experience to include merchant and vendor management.

Strong financial analytics; having led finance professionals.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.