BMS Service Project Manager

About Mantis

We help organizations improve how their buildings perform by bringing together energy, facility operations, and sustainability into one connected approach. At Mantis, our teams work across the full lifecycle of a facility - from planning and design to field execution and long-term asset management - across commercial and industrial portfolios, data centers, and complex mechanical systems.

Our work spans four core areas: Building Controls, Energy Efficiency, Energy Advisory, and Facility Management - covering HVAC/mechanical optimization, BMS/BAS and EPMS controls, lighting system upgrades, energy brokerage, roofing and building envelope assessments, construction management, and more.

Whether you’re in sales, engineering, construction/project management, field operations, corporate, or technology, you’ll play a role in delivering these solutions and helping clients improve facility performance.

Summary

The BMS Service Project Manager leads day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments. This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission, and optimize control systems across customer sites.

The position is responsible for coordinating technician deployment, supporting escalated technical issues, ensuring service work is completed safely and efficiently, and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager, BMS Service, on project planning, customer communication, and operational priorities.

This role exists to improve service responsiveness, technician effectiveness, system reliability, and overall service execution quality while minimizing downtime and repeat service events.

Outcomes

90% of service work completed within committed timelines

90% first-time resolution rate on assigned service projects and escalated service calls

97% quality acceptance rate with minimal callbacks or rework

100% of service documentation and reporting submitted accurately and on time

Monthly labor forecast accuracy within +/- 5%

Demonstrates accountability, technical leadership, and sound judgment during service events and system outages

Responsibilities

Service Operations & Execution:

Lead daily activities of BMS Service Technicians across assigned service projects and customer sites

Coordinate technician scheduling, dispatch, and resource allocation to support service commitments

Monitor service progress and ensure work is completed safely, efficiently, and in accordance with company standards

Support execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions

Track project milestones, labor utilization, and service completion status

Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager

Technical Leadership:

Serve as the primary technical escalation point for technicians on complex controls issues

Support or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks when required

Review root-cause analysis and corrective actions for recurring system issues

Validate commissioning activities, programming changes, and system modifications

Ensure service documentation and technical records are completed accurately and consistently

Promote troubleshooting best practices and continuous technical development across the team

Project & Administrative Coordination:

Maintain service schedules, work-order status, documentation, and project reporting

Support forecasting, labor planning, and budget tracking for assigned service work

Identify potential change-order opportunities and communicate them to management

Coordinate equipment, materials, subcontractors, and internal resources needed to complete service activities

Ensure all service records, reports, and closeout documentation are submitted accurately and on time

Customer Communication & Team Leadership:

Coordinate service updates, outage communications, and project status information with customers and internal stakeholders

Partner with the Construction Manager on escalated customer concerns and service recovery efforts

Ensure customers receive timely communication regarding service progress and issue resolution

Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship

Reinforce quality, safety, and documentation standards across all service activities

Minimum Qualifications

4–7 years of BMS, BAS, HVAC controls, or building automation experience

1–3 years leading technicians, crews, or field service operations

Experience creating and upholding Method of Procedures (MOPs) to manage projects.

Experience coordinating service projects, work orders, schedules, and field resources

Advanced troubleshooting capability across controls systems, networks, and integrations

Experience working in data centers, mission-critical facilities, healthcare, or similar environments

Working Conditions/Physical Requirements

Work environment: Hybrid role across office and field environments supporting active construction and retrofit projects

Physical requirements:

Sitting, standing, and occasional site visits

Ability to review field conditions and coordinate with site teams

Schedule expectations:

Standard working hours with project-driven variability

Travel required based on project portfolio

Disclaimers

This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.

Base Salary

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

What else can we offer you?

We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!

Not sure you meet every single requirement?

Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis, we’re committed to building an inclusive and equitable team - so if this role excites you, we’d love to hear from you, even if your experience doesn’t match every single qualification.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.