TikTok Shop - Middle Mile Carrier Manager

Global Operations

TikTok Shop - Middle Mile Carrier Manager

Location

:

Seattle

Employment Type

:

Regular

Job Code

:

A03899

Responsibilities

The team's mission is to improve delivery experience while minimizing costs across Fulfillment by TikTok (FBT) through seamless, integrated FBT product solutions and operations.

We are looking for a highly driven and operationally focused Carrier Manager to support our rapidly growing e-commerce platform. The Carrier Manager is responsible for developing and managing strategic carrier partnerships across the middle-mile and linehaul network, ensuring carriers consistently deliver against service, cost, and operational expectations.

This role serves as the primary point of contact for transportation providers and works cross-functionally with Operations, Planning, Analytics, Finance, Product, and Procurement to build a scalable, high-performing carrier network. The Carrier Manager is responsible for carrier onboarding, performance management, business reviews, contract execution support, and continuous improvement initiatives that strengthen network reliability and operational excellence.

Responsibilities

1. Carrier Relationship Management

Own day-to-day relationships with transportation carriers across FBT's linehaul network

Serve as the primary escalation point for carrier-related performance issues and drive timely resolution

Build strong partnerships with carrier leadership to improve communication, collaboration, and execution

Conduct regular business reviews to evaluate performance, align on priorities, and drive continuous improvement

2. Carrier Performance Management

Monitor carrier performance against service, compliance, capacity, and operational KPIs

Identify recurring performance issues and develop corrective action plans with carrier partners

Drive carrier accountability through performance reviews and ongoing operational engagement

Recognize high-performing carriers and identify opportunities to strategic partnerships

3. Carrier Onboarding & Network Expansion

Lead operational onboarding for new carriers, ensuring readiness before launch

Develop onboarding plans, operating procedures, and implementation timelines

Support carrier expansion initiatives to ensure sufficient network capacity while maintaining operational quality

Validate operational readiness through launch reviews and performance monitoring

4. Capacity & Network Support

Partner with Planning and Operations teams to align carrier capacity with network requirements

Support peak planning, network changes, and new lane launches by coordinating carrier readiness

Work with carriers to proactively mitigate capacity risks and maintain service continuity

Assist in developing contingency plans for operational disruptions and surge events

5. Cross-Functional Collaboration

Partner closely with operations to resolve execution challenges and improve carrier performance

Collaborate with Analytics to review performance trends and identify improvement opportunities

Work with Product and Engineering teams to support operational enhancements impacting carrier workflows

Coordinate with Finance and Procurement to support contract implementation, pricing discussions, and business planning

6. Continuous Improvement

Identify opportunities to improve carrier processes, communication, and operational efficiency

Standardize carrier operating procedures and best practices across the network

Drive initiatives that improve service quality, reduce operational disruptions, and strengthen carrier engagement

Support strategic projects that enhance the scalability and resilience of the transportation network

Qualifications

Minimum Qualifications

Bachelor's degree in Supply Chain, Logistics, Business, or a related field

5+ years of experience in transportation, carrier management, logistics operations, or supply chain

Strong understanding of transportation networks, linehaul operations, and carrier management

Experience managing external business partners and driving performance improvements; Strong analytical and problem-solving skills with the ability to make data-driven decisions

Excellent communication, negotiation, and stakeholder management skills; Ability to manage multiple priorities in a fast-paced, high-growth environment

Preferred Qualifications

Experience supporting transportation operations within a large-scale e-commerce or fulfillment network

Experience leading carrier onboarding, implementation, or network expansion initiatives

Familiarity with transportation management systems and carrier operating models

Experience leading cross-functional initiatives across Operations, Planning, Analytics, Product, and Finance

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at