National Operations Specialist

Article Student Living is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position.

Article Student Living provides the best experience for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, generous employee benefits and perks, and opportunities for career advancement by growing throughout our portfolio.

You will report to the Director, Training & Support.

This position is remote with 75% travel.

The salary range is $65K to $75K, plus an annual bonus.

Responsibilities

Provide on-site leadership and strategic direction in the event of staff vacancies together with the Regional Manager

Train and manage the site staff including the Property Manager, Assistant Property Manager, Leasing & Marketing Manager, Maintenance Staff, and Community Assistants

Monitor and regulate Accounts Payables, Accounts Receivable, Leasing and Marketing efforts and overall property operation

Organize and accomplish successful resident move-out, property turn, and resident move-in in the event of a Property Manager vacancy while on-site

Evaluate the financial budget and remain within the allotted budget

Evaluate monthly income statements to determine accruals and reclasses

Conduct resident mediation and conflict resolution to provide a harmonious community

Monitor and advise rate and leasing specials based on tour velocity and conversion

Your Background

Bachelor’s degree preferred or comparable experience in the student housing space

4+ years’ experience as a Property Manager or equivalent role

Knowledge of the market competition, local businesses, and university

Excellent planning to manage a team

Communication with residents, team members, and senior management

Your Style

Driven individual

True team player eager to help build the business

Eagerness to provide the best resident experience

Excellent project management

Exceptional customer service and resident relations

Desire to travel up to 75%

Live within 1 hour of a major airport

Full-time associate benefits

Health (PPO or HSA), dental, and vision

Flexible PTO

13 paid holidays

401K – 100% match up to 5%

Annual review and bonus program

Paid parental leave

Article Student Living provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, or any other characteristic protected by applicable federal, state or local law.

If you require reasonable accommodation to complete our application process, please contact our Human Resources team.