Senior Executive - Operation
About the role
Job Description: Sr. Executive- AR caller:
Qualifications: Graduation in any stream
Experience: BPO Experience - 3-6 years
US Healthcare AR experience preferred
Communication Skill:
Excellent oral and written communication skills
Working Hours:
40 hours per week as Full-time employee
Shift time: 7:30 PM IST - 4:30 AM IST
Weekends Off
Telecommuter/Internet requirements, if applicable:
High Speed internet connection at home, must be broadband
Must understand and adhere with telecommuter policy
Responsibilities: Interact and probe the insurance representative to get the required status update and have the claim resolved
Ensure Daily Productivity targets are met at the required quality level on the assigned inventory,
Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket,
Review claims that have not been paid by insurance companies,
Check insurance information provided by patient if it is insufficient or unclear,
Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance,
Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information,
Post cash and write off the contractual adjustments accordingly while working on the accounts,
Meeting daily/weekly and monthly targets set for an individual
Qualifications: Qualifications: Graduation in any stream
Experience: BPO Experience - 3-6 years
US Healthcare AR experience preferred
Excellent oral and written communication skills
Questions about this role
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