Broadband Infrastructure Engineer

Overview:

Would you like to help enrich the lives of learners around the world?

RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Visit us here to find out more: www.rmindia.co.in

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Responsibilities:

The Role

The Infrastructure Engineers’ role is a technical role and is broken down into the following

areas:

Responsibility for the ongoing support and operational function of the Connectivity network and associated services, providing a 3rd line support role for escalated support requests from our Operations Teams and Customers and may involve occasional anti-social hours. Technical leadership in major incident scenarios is expected.

You will be tasked with identifying and implementing improvements to the RM Connectivity Services estate in order to improve service to our customers, increase operational and delivery efficiency and help grow the RM Technology business.

You will act as technical mentor and coach to more junior members of the team and facilitate a close working relationship across the UK and India Operations and Support teams.

You will provide technical training, share and embed best practice and processes and ensure these are adhered to where applicable.

A succinct and clear communicator you will have excellent communication skills, able to engage confidently with internal stakeholders, colleagues, and customers alike.

Main Responsibilities

Technical maintenance of defined products and services to agreed standards in line with customer contractual requirements.

Write and review technical proposals, detailed designs, implementation plans and supporting documentation as appropriate, delivering associated training to supporting teams as needed.

Liaise with internal stakeholders and external customers to gather requirements, produce specifications and development plans.

Where appropriate provide pre-sales advice and documentation to the RM Sales teams. Support Service Delivery/Account Managers with key account queries. Assist with content and development of solutions for strategic tender opportunities.

Champion, identify and implement improvements to our day-to-day operational processes. This will include but not be limited to Incident & Problem Management, Change Management, Risk Management, Knowledge Management and all processes supporting ISO27001 and any compliance requirements.

Provide 3rd line and proactive support and maintenance for the range of RM Broadband Internet products through application of practical knowledge and experience. Lead the technical response to major incidents.

Mentor and coach more junior members of the Operations teams. Work closely with the Operations and Sysadmin teams to share knowledge, improve processes and embed best practice.

Experience:

Skills and Experience

Minimum 10+ years of Experience in Networking and minimum 5 years with RM Broadband.

Proven technical troubleshooting skills and ability to collate, interpret and convey data from multiple sources. Ability to assess and prioritise faults and respond or escalate appropriately

Several years' experience of developing and / or operating ISP or large enterprise related infrastructure.

Detailed technical and operational knowledge of the following; Connectivity products (DSL, Leased Lines, etc), WAN technologies and MPLS, Juniper/Cisco routers and switches, routing protocols including BGP and OSPF, firewalling and network security. JNCIP or CCNP certification or equivalent knowledge.

Technical knowledge and operational experience of the following: ISP Linux environments, server load balancing, web filtering, proxies, web hosting, SMTP and e-mail filtering, DNS

Practical knowledge of open-source monitoring tools such as Icinga, Grafana, Prometheus.

Excellent planning and organising skills to determine and manage operational timescales and estimates.

Excellent communications & influencing skills. The ability to produce and present workshops and training sessions to peers.

The following skills and experience are also desirable:

Windows Server 2016+, Active Directory and Group Policy

JNCIE or CCIE

JNCIP-SP or CCNP Service Provider

Experience of ISP transit and peering implementations and management

SANs and storage technologies

Backup technologies including Veeam

Fortinet products