Associate QA Lead - BPO Insurance
About the role
Key Responsibilities
Quality Strategy & Governance Quality Operations Management Continuous Improvement Client & Stakeholder Management Reporting & Analytics Leadership & Talent Development
1. Quality & Compliance Leadership Definition: Ability to establish, manage, and continuously enhance quality assurance frameworks while ensuring adherence to client, regulatory, and organizational standards.
2. Data Analytics & Business Insight Definition: Ability to interpret quality, customer, and operational data to identify trends, root causes, and opportunities for improvement.
3. Continuous Improvement & Problem Solving Definition: Ability to lead systematic improvements that enhance customer experience, operational performance, and quality outcomes.
4. Influential Stakeholder Partnership Definition: Ability to build trust and influence operational leaders, clients, and cross-functional stakeholders to achieve quality objectives.
5. People Leadership & Coaching Excellence Definition: Ability to develop high-performing teams through coaching, accountability, engagement, and career development.
Qualifications
Bachelor's degree in Business, Operations Management, Quality Management, or related field. 5+ years of Quality Assurance leadership experience within BPO, Contact Center, Financial Services, Insurance, or Business Process Services operations. Experience leading multi-site and multi-client quality programs. Strong understanding of QA methodologies, root-cause analysis, and continuous improvement frameworks. Advanced proficiency in reporting and analytics tools, Proven ability to influence senior leaders and clients. Experience supporting regulated environments and compliance-driven operations.
Pay: Php70,000.00 - Php90,000.00 per month
Benefits:
Additional leave
Company events
Health insurance
Life insurance
Ability to commute/relocate:
Taguig: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Bachelor's (Required)
Location:
Taguig (Required)
Willingness to travel:
100% (Required)
Work Location: On the road
Questions about this role
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