Customer Service Representative (CSR) – Non-Voice Telco Account | One Makati

We're looking for customer-focused professionals to join our Non-Voice Telco Account in One Makati. If you enjoy helping customers through chat and written communication, this opportunity offers a rewarding career with competitive pay, continuous learning, and long-term growth.

As a Customer Service Representative, you'll assist customers through non-voice channels by resolving inquiries, providing accurate information, and delivering exceptional customer experiences while maintaining quality and productivity standards.

Key Responsibilities

Respond to customer inquiries through chat and other non-voice support channels.

Resolve account, billing, and service-related concerns accurately and professionally.

Maintain clear, concise, and grammatically correct written communication.

Document customer interactions and resolutions in company systems.

Meet quality, productivity, and customer satisfaction metrics.

Follow company policies and operational procedures.

Qualifications

High School or Senior High School Graduate and above

Open to all BPO segments

Excellent written English communication skills

Strong typing, multitasking, and problem-solving abilities

Customer-focused with strong attention to detail

Willing to work 100% onsite in One Makati

Amenable to a shifting schedule

What We Offer

Salary Package: Up to ₱23,000

Competitive compensation package

Paid training

Career growth and advancement opportunities

Stable full-time employment

Dynamic and collaborative work environment

Start Date

- August 17

Take the next step in your career and join a team that values excellent customer service, continuous learning, and professional growth.

Pay: Up to Php23,000.00 per month

Benefits:

Paid training

Promotion to permanent employee

Work Location: In person