SaaS Technical Support
Skills
About the role
JOB DETAILS:
COMPANY PROFILE: A well-established BPO company committed to delivering high-quality business process outsourcing and technology support solutions to global clients.
Position: SaaS Technical Support Company Industry: BPO Company Work Location: Pasay City Work Schedule: Shifting Schedule Salary: PHP 25,000.00 - 35,000
JOB REQUIREMENTS:
Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or any related field.
At least 3–5 years of experience in Platform Engineering, Technical Support, Application Support, Site Reliability, or Cloud Support.
Experience supporting SaaS platforms, web applications, APIs, or cloud-based environments.
Knowledgeable in HTML, JavaScript, XML, REST APIs, CRM platforms (Salesforce is an advantage), and ticketing systems.
Strong troubleshooting, analytical, customer service, and English communication skills.
JOB RESPONSIBILITIES:
Manage and resolve technical support requests, incidents, and escalations while ensuring SLA compliance.
Troubleshoot application, platform, and integration issues by working closely with Engineering and cross-functional teams.
Provide technical guidance to customers and serve as a subject matter expert for platform-related concerns.
Create, maintain, and improve technical documentation, knowledge base articles, and standard operating procedures.
Identify recurring issues, recommend process improvements, and contribute to enhancing platform stability and customer experience.
RECRUITMENT PROCESS:
Initial Interview
Second Interview
Hiring Manager Interview
Job Offer
Pay: Php25,000.00 - Php35,000.00 per month
Benefits:
Employee discount
Flexible schedule
On-site parking
Paid training
Promotion to permanent employee
Work Location: Hybrid remote in Pasay
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