Front Office Supervisor (Hotel101 - Fort)
About the role
Full-time
Taguig City
Application deadline: in 0 days
FRONT OFFICE SUPERVISOR
Responsible for supervising Front Office operations of hotel and providing support to the Duty Manager
Qualifications
Graduate of BS Hotel and Restaurant Management or any related course
Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role
Experienced in OPERA system
Excellent oral communication skills
Customer-service oriented
Duties and Responsibilities
Provide Front Desk Staff with necessary training and support as directed by management
Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
Supervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbook
Strictly monitors the grooming of Front Desk staff and Concierge at all times
Be able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled Shifts
Greet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes
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