Front Office Manager

The Eyre Square Hotel is looking for a Front Office Manager to join the Front Office team in Galway. The Front Office team are the first point of contact for guests and the Front Office Manager will work with the team to provide an exceptional welcome for all our guests and reinforce a strong customer focused approach.

This is a hands-on role, working with a very experienced front office team & hotel manager. This role is best suited to a person with experience managing a team and with Front Office experience in a comparable hotel.

Your Responsibilities

Co-ordinate all functions of the Front Office with a hands-on approach

Reinforcing a customer focused approach within the Front Office Team at all times

Work with the Front Office team to ensure all guest have a positive experience by delivering a smooth Check-In and Check-out process

Work closely with other departments to ensure booking information is shared and accurate

Ensure quality of data is maintained within the booking system enabling accurate guest history and sales information

Encourage guest feedback and implement a system for addressing comments to ensure guest satisfaction and continuous improvement

Monitor guest feedback trends, address challenges in service standards. Actively solicit guest opinion by ensuring a strong Front Office presence - meeting guests regularly

Carry out any additional duties requested by management, related to hotel operational activities

Ensuring that the standards of the Hotel are maintained at all time

Liaising with Senior Management on optimising sales and revenue growth

Work closely with Sales on Promotions, Web Providers, Tour Operators and Property Website initiatives

Ensuring that all daily / weekly / monthly reports for the department are completed

To co-ordinate and monitor all group reservation activities and guest cycle

Maximise room and meeting room sales for the Hotel, maximise the rooms yield by practising strong Yield Management & working in partnership with Reservations & Sales Team

Recruit, train, develop and monitor staff in conjunction with the HR department

Prepare rotas for the department in advance considering the business demand and to ensure that sufficient cover is available to meet those needs.

Responsibility for training and development of all staff through use of departmental SOPs.

Ensure that performance appraisals are carried out as and when required.

Attending Management meetings and training sessions as required

Handling general administration duties

Cover Duty Manager shifts as required

Ad hoc projects

Comply with company regulations regarding, Fire, Health and Safety, Hygiene, Customer Care and Security.

Experience and skills

Experience in a similar role in the hospitality industry with a track record of people management

Excellent Management, Leadership, Organisation, Time Management and Communication skills essential for the role

Understanding of budgets and revenue with a proven track record of delivering on budgets

Knowledge of Opera or Hotsoft and hotel systems would be an advantage and will be looked favourably on

Excellent knowledge of MS Word / Excel / Outlook.

Excellent communication and interpersonal skills

Communicate fluently in English (written & oral)

The Company

The Byrne Hotel Group is a unique collection of family-owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.

Byrne Hotel Group is an equal opportunities employer.

Job Types: Full-time, Permanent

Benefits:

Company events

Food allowance