Operations Support Manager

Are you currently working in an operational or support‑focused role and ready to step into a position with greater influence and responsibility? If you enjoy coordinating stakeholders, improving service delivery, and keeping complex operations aligned, this could be your next move.

Here at GXO, we are currently recruiting for an Operations Support Manager to join our team supporting our Manchester Airport contract. As Operations Support Manager, you’ll be the key link between retail and F&B concessions and logistics and terminal teams, driving clear communication and strong stakeholder relationships. You’ll track service performance, capture feedback, and turn insight into action, improving coordination and service delivery across a fast‑paced airport operation.

This is a full time, permanent position, working Monday to Friday, between the hours of 06:00 – 14:00 with some flexibility required to meet operational requirements.

Pay, benefits and more:

We are offering a competitive salary of up to £36,000.00 per annum and 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes a company sponsored pension scheme, private medical and dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more.

What you’ll do on a typical day:

Support the management of GXO operational staff, including performance, attendance, recruitment, onboarding, and development

Apply company policies consistently and support people management processes, including performance and disciplinary matters where required

Act as a key link between retail partners and GXO operations, building strong relationships and proactively managing service expectations

Coordinate day‑to‑day activity between Terminal operations and the Consolidation Centre, ensuring priorities are delivered efficiently

Identify improvement opportunities and contribute to enhancing processes, communication, and service delivery

Work with senior leaders to evolve the role and promote a culture of accountability and continuous improvement

What you need to succeed at GXO:

Experience in a people management or supervisory role within an airport environment (preferred), operations, logistics, retail, or a multi-site environment

Strong communication and interpersonal skills, with confidence dealing with internal and external stakeholders

Proven ability to manage staff performance, attendance, and day-to-day operational issues

Strong customer service mindset with problem-solving ability

Exposure to compliance, audits, or regulated environments

We engineer faster, smarter, leaner supply chains.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.