Junior Receptionist

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

As a Junior Receptionist, you will be responsible for operating the hotel's telephone switchboard efficiently while providing professional and courteous service to guests, visitors, and employees. The role ensures that all incoming calls, messages, and enquiries are handled accurately and promptly, while supporting the Front Office team with administrative and reception duties to deliver an exceptional guest experience.

Operate the hotel's switchboard, answering and directing incoming calls promptly, professionally, and courteously.

Take and relay accurate telephone messages to guests and employees in a timely manner.

Transfer calls to the appropriate departments and provide callers with accurate information regarding hotel services and facilities.

Welcome guests and visitors at reception and provide assistance with general enquiries.

Assist with basic guest check-in and check-out procedures when required.

Coordinate guest wake-up calls and ensure they are completed accurately and on time.

Receive and distribute guest mail, parcels, and internal correspondence.

Respond to guest requests and direct them to the relevant department for prompt resolution.

Assist with administrative duties, including filing, record keeping, and updating guest information.

Report maintenance issues, emergency calls, or security concerns immediately to the relevant department.

Work closely with Housekeeping, Maintenance, Security, Reservations, and Food & Beverage to ensure efficient communication.

Adhere to hotel policies, brand standards, confidentiality requirements, and health and safety procedures.

Participate in departmental training and contribute to maintaining high service standards.

Qualifications

Flexibility and a positive, Yes I Can! Attitude

An eye for detail

Is a creative problem-solver

Experience working with IT systems across various platforms

Passionate about creating extraordinary service

Ability to work as part of a team to ensure guest satisfaction

Strong verbal communication skills

Likes having fun at work

Experience in a similar position is beneficial

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.