Dealer Experience Specialist

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Date: Jul 24, 2026

Location: Pune, IN

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Company: PACCAR

PACCAR India is seeking an experienced Dealer Experience Specialist to ensures seamless support for PACCAR’s Kenworth and Peterbilt dealer networks by resolving order-related issues and delivering exceptional customer experience spanning various communication channels. The role ensures troubleshooting any order issues and supports a variety of inquiries received via web and phone. These requests are related to order placement, order modification, expediting, shipping, availability and pricing.

PACCAR Parts

PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

Key Responsibilities:

Advise dealers concerning truck parts order - status and changes, shipping information, product availability, product programs, and pricing policies.

Negotiate vendor availability and lead times based on dealer needs.

Resolve issues pertaining to shipments, expedition and special-order handling while providing a high level of service.

Participate in special projects and continuous improvement initiatives.

Comfortable working in shifts to support U.S. business hours

Knowledge & Skills REQUIRED:

Education Requirements:

Bachelor’s degree is required (Engineering, Business or Related Field)

1+ years of previous experience in a fast-paced, Customer Service environment

Experience in automotive OEM dealership strongly preferred

Strong technical skills and ability to manoeuvre through multiple programs utilizing dual monitors

Domain: Experience in Automotive or Industrial Segment

CRM & Case Management Systems eg: Salesforce, MS Office Suite

Customer experience (CX) certifications would be an added advantage

Must be proficient in English communication

COMPETENCIES AND BEHAVIORS:

Able to work independently and make decisions based on policies and procedures

Excellent verbal and written communication skills

Act with integrity

Solution mindset

Ability to work closely with others in a team environment

Relationship building and de-escalation skills

High attention to details

Demonstrated ability to follow up on tasks until they are brought to closure

Job Segment: CRM, Engineer, Automotive, Technology, Engineering

Start applying with LinkedIn

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