Tax Research Administrator I

Job description

Company and benefits

Job ID

TAXRE019095

Employment Type

Regular

Work Style

on-site

Location

Pune City,India

Role

Tax Research Administrator I

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters - and so do you.

Job Title: Tax Research Administrator I (S1) Position Summary The Tax Research Administrator I (S1) is an entry-level role within the Tax Research team, responsible for supporting the research and resolution of payroll tax notices across federal, state, and local jurisdictions. This role focuses on building foundational knowledge of payroll tax compliance, performing basic reconciliations, and assisting with case management activities. The position requires strong attention to detail, willingness to learn, and the ability to work in a fast-paced, deadline-driven environment. What You’ll Do Tax Notice Research & Resolution

Support

Research and assist in resolving payroll tax notices for multi-state tax entities under guidance.

Support analysis of notices related to filings, payments, and account discrepancies.

Assist in identifying issues related to tax setup, wage reporting, and deposits.

Escalate complex issues to senior analysts when required.

Reconciliation & Analysis

• Perform basic QTD and YTD reconciliation of tax amounts (withheld, reported, and deposited). • Support payroll register reviews to identify discrepancies.

Assist in documenting findings and preparing case summaries. Case Management & Documentation

Maintain and update cases in Salesforce with accurate notes, status updates, and communication logs.

Ensure all case documentation is complete, clear, and audit-ready.

Follow defined processes and SLAs for case handling. Agency & Internal Coordination

Support communication with tax agencies and internal teams to gather required information.

Assist in responding to client and internal inquiries related to tax notices.

Learn and utilize tax agency portals for research and verification. Learning & Development

Build foundational knowledge of U.S. payroll taxes (Federal, SUI, SIT, Local).

Participate in training sessions and knowledge-sharing activities.

Stay updated on basic compliance requirements and internal processes.

Assist with team projects and operational initiatives as assigned.

Required Qualifications:

Education

Regular Bachelor’s degree in business, Accounting, Finance, or related field from a reputed institute.

Experience

1–2 years of experience in payroll, tax, finance, or customer service-related roles

• Basic understanding of payroll or tax concepts (preferred but not mandatory) • Prior customer service or operations experience is a plus Skills & Competencies

Strong attention to detail and accuracy

Basic analytical and problem-solving skills

Good written and verbal communication skills

Ability to follow processes and meet deadlines

Strong organizational and time management skills

Ability to work both independently and in a team environment

Proficiency in Microsoft Excel and Word (basic level)

Preferred Qualifications

Exposure to payroll or tax-related processes

Familiarity with case management tools (e.g., Salesforce)

Basic understanding of tax agency portals

CPP/FPC certification (or interest in pursuing certification)

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.