Operational Data Analyst

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is looking for a Operational Data Analyst with experience with master data, reference data, and data management. The role is part of a client's Business Intelligence organization and supports the company's logistics operational reporting needs. The position reports to the Sr. Business Analyst and involves studying logistics processes and connect data sources, cleansing existing data, studying processes to maintain data integrity, and data flow mapping. This role will dive deep into the data and be a operational data SME.

Support a strong logistical operational reporting of global client systems and processes involving all aspects of information management and technology for the organization

Implement controls and processes to mitigate data quality risks including monitoring data quality results, reports, and dashboards

Ensure timely dashboard refreshes and troubleshoot performance issues

Implement minor modifications and logic updates in existing dashboards and queries.

Extract and analyze data manually when automation is unavailable

Support data visualization needs by designing and maintaining dynamic Tableau dashboards with best practices in UX and performance optimization

Collaborate with cross-functional teams to gather reporting requirements and enhance automation

Generate monthly reports and ad-hoc analyses to support leadership decision-making

Work with diverse data sources, including SQL, Excel, Anaplan, and internal forecasting tools to build accurate and insightful reports

Assist with major data and organizational changes that impact reporting structures

Responsible for assuring quality and trust in the data, supporting standard definitions for the organization to follow, and maintaining consistent use of data resources across the organization

Maintain and optimize Tableau Prep Flows, SSIS Flows, and Python scripts for data processing

Skills

2-4 years of experience in operational data analytics and visualization

Proficiency in Tableau (Desktop, Server, and Prep), MS Excel, and SQL (Oracle, Hive, MySQL )

Bachelor's degree in Computer Science, Statistics, Mathematics, Engineering, Business, or a related field

Ability to analyze complex datasets, identify trends, and provide actionable insights

Familiarity with Python, R, or SAS for data analysis and automation

Experience with Tableau Server administration and performance tuning

Strong problem-solving and critical-thinking skills

Excellent communication and stakeholder management abilities

Knowledge of best practices for data visualization and dashboard performance optimization

Experience working with multiple data sources and integrating financial & operational datasets

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.