Specialist Executive Manager, Technical Project and Program Management- Hyderabad

Specialist Executive Manager, Technical Project and Program Management

This position supports the DTTL CoRe USI Operational Excellence Leader (located within DTTL Global) to drive continuous process improvement and deliver Y-o-Y productivity while ensuring ‘best-in-class’ client experience across Service Areas.

The position is for a Lean Six Sigma Black Belt Certified professional who is aspiring to work on establishing a culture of continuous improvement, diagnose end-to-end value chains and mentor high impact projects to optimize processes, benchmark key metrics, drive improvements, and implement a robust quality framework to generate value and drive efficiency across service lines.

Work you'll do

As a Specialist Executive Manager, Technical Project and Program Management on the Core Operations team, you will be responsible for:

Diagnose processes and sub-processes across service areas to identify opportunities to eliminate redundancies, simplify process flows, standardize activities, digitize work, and reduce variation.

Define, benchmark, measure, report, and improve operational metrics including cycle time, resolution time, first pass yield, first touch time, accuracy, and customer satisfaction.

Mentor green belt projects and coach resources on black belt projects to build continuous improvement capability across the organization.

Conduct trainings and workshops on Lean, Six Sigma, Agile, Design Thinking, total quality management, value stream mapping, failure mode and effects analysis, Kaizen, and root cause analysis.

Partner with change management, PMO, and service line stakeholders to establish governance, track progress, escalate gaps, and advance the operational excellence roadmap.

The team

Core operations team supports strategic transformation and operational excellence priorities across the organization. The team works closely with business and functional leaders to improve processes, strengthen governance, and enable scalable, data-informed ways of working. This role will help advance a culture of continuous improvement while driving measurable impact across a complex, global operating environment

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required:

Bachelor’s degree or equivalent

Lean Six Sigma Black Belt certification

15+ years of overall experience, including 10+ years in operational excellence or continuous improvement roles

Experience applying Lean, Six Sigma, and Agile methodologies

Experience using process diagnostic tools such as SIPOC, value stream mapping, time motion studies, and fishbone analysis

Experience performing data analysis using statistical models and tools

Experience using Microsoft Excel, Microsoft PowerPoint, and Minitab

Preferred:

Certification in Agile methodology

Certification in Design Thinking principles

Experience coaching or mentoring continuous improvement projects

Experience establishing governance and metric reporting for operational improvement programs

Experience working with stakeholders across business and functional teams

Experience working in a global operating environment

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially - and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 360089