Senior Engineer - Production Support

Company Summary:

DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.

Our product portfolio includes Boost Mobile (consumer wireless), DISH TV (direct broadcast satellite), Sling TV (over-the-top service provider), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).

Our facilities in India are some of EchoStar's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.

EchoStar does not charge any fees to job applicants or candidates at any point during the recruitment and hiring process. We strongly advise all individuals to be vigilant and disregard any unsolicited requests for payment or personal financial information related to an EchoStar employment opportunity.

Summary:

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities:

Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow through on actions

Proactive identification of production issues and resolution

Own the production environment, monitoring availability and ensure a holistic system health

Identify and implement corrective actions to resolve issues in a timely manner

Complete assigned tasks for change requests and incident tickets

Resolve issues within SLA

Achieve 90% automation and reduce manual intervention

Skills - Experience and Requirements:

Engineering degree with 5+ years of experience in Application Support

Dynatrace - experience in analysing issue, configuring alerts, creating dashboards (minimum of 2 to 3 years)

SQL Queries - experience in writing complex queries and working with data models (minimum of 2 to 3 years)

Expert in Apigee, Apigee-x and Seibel

Scripting/Programming - Python programming preferred, Shell scripting

AWS - Preferred AWS Solution Architect Associate - should have knowledge around EKS, load balancers, EC2, Route 53, Multi region, Cloudwatch querying a must

APIs - Good understanding of REST APIs and working experience with Postman/Ready API

Good analytical and problem solving skills

Good functional knowledge around Retail and Telecom

Ready to work in shifts - 24x7

Excellent communication, presentation and documentation skills