Business Operations Lead DACH (m/w/d)

Ascensia Diabetes Care ist ein globales Unternehmen, das sich auf die Behandlung von Diabetes spezialisiert hat und Menschen mit Diabetes hilft. Bei Ascensia bilden unsere Werte das Fundament unseres Unternehmens. Sie leiten unsere Entscheidungen, Taten, Interaktionen und prägen die Kultur, die wir gemeinsam leben.

Unsere Werte sind:

Resilientes Wachstumsdenken

Exzellente Umsetzung

Mutige Führung

Inklusive Zusammenarbeit

Wir sind davon überzeugt, dass wir unser wahres Potenzial freisetzen und nachhaltigen Erfolg erzielen, wenn wir unsere Werte authentisch leben, sowohl als Einzelpersonen als auch als Team.

Role Purpo se :

Owns the DACH operating backbone, ensuring a consistent business rhythm, transparent performance management, and data-driven decision making. The role integrates commercial operations, performance governance, forecasting, business insights, territory design support, and workplace & employee experience.

Direct Reports: 5-7 FTEs

Reports to: Managing Director Germany / Head of EU-1 (DACH & Poland)

Location: DACH Region (primary office Germany; regular travel across DE / AT / CH)

Scope & Accountability:

DACH operating model, governance, and business cadence

Performance tracking, forecasting, and business insights

Territory design, customer segmentation, and coverage models

CRM governance and data quality

Sales enablement infrastructure

Workplace operations (including facilities and fleet management) across DACH, with coordination interfaces in locations where facility ownership is managed externally

Leadership of Business Operations, including analytics and workplace teams

Key Responsibilities:

I.

Commercial Operations & Governance

Own and run the DACH business cadence, including performance reviews, forecasting cycles, and disciplined follow-up

Ensure transparency, data quality, and consistent reporting standards

Performance Management, Insights & Forecasting

Deliver forecast accuracy and actionable performance insights

Lead development of business analytics and ensure robust, decision-ready insights across DACH

Enable fact-based decision making across leadership

Territory & Coverage Design

Own design, analytics, and governance of territories, segmentation, and coverage models (e.g. field vs inside sales)

Define allocation logic and assess impact through scenario modelling

Ensure correct system implementation and ongoing governance

Final commercial decisions and execution remain with Sales leadership

Business Insights & Opportunity Assessment

Evaluate new business opportunities using data, market insights, and financial inputs

Prepare business cases and leadership recommendations (no standalone BD ownership)

Cross-functional Integration

Enable alignment across Sales, Marketing & Marker Access, Finance, Legal and HR through transparent data, consistent reporting, and structured business discussions

II.

Workplace Operations & Employee Experience

Ensure reliable workplace operations across DACH, including facilities management, fleet oversight, vendor management, and compliance, with coordination in locations where facilities are externally managed

Oversee facilities infrastructure (offices, leases, services) and fleet management, ensuring cost control, compliance, and operational reliability within defined scope

Coordinate with external facility owners or shared-site counterparts to ensure alignment of workplace standards and operational needs

Oversee deskside support and day-to-day workplace services

Coordinate office-based engagement activities and team events

Accountable for management representation in culture and engagement forums (e.g. Culture Council), either directly or via delegation within the team, ensuring alignment with business priorities and effective implementation

In smaller markets, supports defined operational activities (e.g. second-level customer service) on a fractional basis, aligned with local needs and in coordination with relevant functions

KPIs:

Forecast accuracy and decision readiness

Data quality and CRM adoption

Quality, relevance, and timeliness of business insights

Effectiveness of territory and coverage models

Delivery and discipline of business cadence

Workplace service quality, including facilities and fleet cost control within defined scope

Leadership Interfaces

Managing Director Germany / Head of EU-1

Head of Sales DACH

Head of Marketing & Market Access DACH

Finance and HR

Experience & Qualifications:

Strong experience in Business Operations, Commercial Operations, or similar

Proven analytical, governance, and performance management capabilities

Experience leading or working with business analytics / commercial insights

Experience with territory design and segmentation

Experience with facilities and/or fleet management is an advantage

Strong cross-functional leadership and execution skills

Fluent German and English (mandatory)

Success Profile :

Delivers a structured, disciplined, and transparent operating model across DACH. Enables leadership with clear, robust analytics and insights, and ensures effective execution through strong governance and reliable workplace (including facilities and fleet) support within defined operational scope.

IHRE BEWERBUNG:

Ascensia bietet attraktive Gehaltspakete und Vergünstigungen. Falls Sie die Anforderungen für diese attraktive Stelle erfüllen und zudem Neuerungen gegenüber aufgeschlossen sind und den Wunsch mit uns teilen, die Lebensqualität unserer Patienten immer weiter zu verbessern, dann freuen wir uns sehr auf Ihre Bewerbung. Unsere Stellenausschreibungen bleiben für mindestens 5 Werktage geöffnet und können nach Ablauf dieser Frist jederzeit auch ohne Ankündigung geschlossen warden.

STELLENVERMITTLUNG/AGENTUREN:

Ascensia akzeptiert keine unaufgefordert eingereichten Agenturbewerbungen.

Ascensia verfolgt eine Politik der Chancengleichheit.