L2 Support Specialist - LIS - MedTech

Can you imagine supporting critical laboratory systems in a MedTech environment? ️

Join our expert team to provide level 2 support for Laboratory Information Systems (LIS) within a MedTech project, helping affiliates and regions minimize system downtime through quick workarounds and permanent fixes when possible. You will work with LIS and ticketing tools, contributing to incident resolution, escalation management and knowledge documentation.

At ERNI, you are never just a number. Even if you work on an external project, you will feel part of the team and always supported.

How do we make this happen?

With people. Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months.

And the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI. You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals.

We strongly encourage growth and continuous training. Each person has an individual development plan, mentoring, and access to internal technical communities. We aim for you to learn, experiment, and evolve within an environment where teamwork and support from more senior colleagues are key.

At ERNI, we highly value experience and technical knowledge. As a senior profile, you will have the space to continue growing, whether by deepening your technical skills or having greater influence on project decisions, with autonomy and the opportunity to share knowledge with other experts.

And if you are interested in mentoring, there is also space for that: supporting other ERNIans while still focusing on the technical excellence that sets us apart.

What you will bring

Demonstrable experience in 2nd level support for similar products or systems.

Proven ability to diagnose and resolve incidents by applying workarounds and quick fixes.

Experience using ticketing and incident tracking tools.

Ability to document solutions in knowledge management systems following established structures.

English level C1 and availability for occasional travel to client sites.

You will be responsible for providing 2nd level support to affiliates and regions, minimizing system downtime through quick workarounds and permanent fixes when possible. You will manage escalations to L3 when required, contribute to knowledge transfer activities, document information in the appropriate systems and actively participate in First Customer Monitorings across multiple products within the assigned portfolio.

What if the project ends?

We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we will find another one that aligns with your professional development.

Our working model ‍

We ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek.

Our model is hybrid: we usually go to the office 2 days a week, though this depends on the project and team, but we love seeing each other’s faces; the best stories always happen in the office!

You will also enjoy:

We cover your certifications and reward technical achievements up to €1,500.

Private health insurance.

Full coverage for sick leave

‍️ Free emotional, legal, and family support.

️‍️ Gym discounts or sports compensation.

Flexible remuneration: meals, transport, childcare, etc.

Referral bonuses: up to €6,000 per candidate and €5,000 per client.

23 working days of vacation.

️ Free language courses: English, Spanish, Catalan and German.

And the salary?

We will discuss it during the first call. If it is important to you, feel free to ask!