Membership Operations Officer
About the role
AI Job Summary
Maintain membership database with accuracy, security, and data privacy compliance.
Process payments and manage payment plans across mail, counter, phone, and email.
Resolve member enquiries via phone and email quickly, professionally, and with care.
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Role Type
On-site • Permanent • Full-time • Entry Level
Description
The Crows have thousands of members. This is the role that keeps every one of them looked after.
Where and how you’ll work
This role is based at our West Lakes headquarters, working on-site with the Membership team. You’ll be close to the systems, the members, and the people who make membership happen, and you’ll be part of the buzz on AFL and AFLW match days, which are part of the role.
About the team
The Membership team keeps one of the Club’s most important relationships strong: the connection between the Crows and our members. It is a busy, service-focused team that owns everything from the membership database to fulfilment, payments, and the experiences that make members feel part of the Club.
About the role
The Membership Operations Officer keeps our membership database accurate, secure, and running smoothly day to day. You’ll process and protect member data, help deliver fulfilment and payments on time, resolve member questions with care, and coordinate the Club’s Member Engagement Panel. It is hands-on work that members feel directly.
What you’ll be doing
Maintain the membership database so records stay accurate and member data stays protected
Process payments and manage payment plans across mail, counter, phone, and email
Prepare regular membership reports that support renewal, acquisition, and sales campaigns
Administer the fulfilment program and coordinate deliveries with our external provider
Resolve member enquiries by phone and email quickly and professionally
Coordinate the Member Engagement Panel, including meetings, agendas, minutes, and travel for interstate members
Support membership events and game day activations that bring members closer to the Club
You’d be a great fit if you…
Take pride in getting the details right, especially with data
Enjoy helping people and solving problems with care
Stay organised when things move quickly and priorities compete
Communicate clearly, in writing and in person, with everyone from members to executives
Like coordinating the moving parts of meetings, logistics, and events
Are comfortable with everyday technology and happy to learn new systems
Have experience with Archtics or exposure to other ticketing platforms
Can be flexible around peak periods, including AFLW and AFL match days
What’s in it for you?
Working at the Adelaide Football Club means being part of something bigger than a job. Your work will be seen, felt and experienced by fans, partners and the broader community. We expect a lot, but we give a lot back.
Additional ‘Crows’ leave days each year to help you recharge
Free access to our gym, pool, and yoga classes to support your wellbeing
Flexible working hours to help you balance work and life
Ongoing professional development to build your skills and grow your career
Membership perks include tickets to AFL, AFLW, and SANFL games
Exclusive discounts through our sponsors and partners
How to apply
This opportunity is open to Adelaide Football Club staff, contractors and volunteers and Adelaide Crows Institute students and alumni. Please submit your CV and a short cover letter outlining why this role, and why now, by Wednesday 29 July 2026, with interviews to be held from Thursday 30 July. If you’d like to find out more about this opportunity please reach out to hr@afc.com.au or contact (08) 8440 6505 for a confidential conversation.
Other things to know
We make hiring decisions based on experience, skills and potential, as well as alignment with our values. If this role excites you but you don’t tick every box, we still encourage you to apply. Diverse backgrounds and perspectives make us stronger.
The Club is committed to safeguarding children and young people in our care and creating a safe, supportive environment for all. Everyone who represents the Adelaide Football Club, regardless of role or level, shares this responsibility.
Company Overview
Founded in 1990, the Adelaide Football Club has quickly become a cornerstone of South Australian football, combining a proud legacy with bold, forward-looking initiatives. At the heart of our Club is our people. We are a people-first organisation, and our success starts with who we engage. Our teams are supported with clearly defined roles, growth opportunities, and the resources to make a meaningful impact. We are deeply committed to our community, building authentic, lasting partnerships and creating experiences that extend beyond the football field. Joining the Adelaide Football Club means contributing to a bold, ambitious, and passionate organisation that is making a lasting difference in football and across South Australia.
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