Business Support Intern

About Let Tech Solutions

Let Tech Solutions is the provider of market-leading property technology. From our Edinburgh base, we build the technology that powers modern, forward-thinking letting agencies.

Our end-to-end solutions are designed to help agents, landlords and tenants save time and money at every stage of the letting journey, from search all the way through to lease.

Our mission is simple: Making Letting Better.

The Opportunity

We're looking for a motivated, organised and customer-focused Business Support Intern to join our growing team.

This is a genuine springboard into a fast-growing SaaS and PropTech business - real exposure to customers, product and operations, not a back-office ticket queue. You'll gain practical experience across customer support, business operations, customer success, AI technology and commercial development. You'll work closely with our Customer Success Manager and senior leadership team, supporting customers while contributing to projects that directly influence the growth of the business.

Whether you're a recent graduate hungry to learn how a technology business actually operates, or an experienced customer service professional looking for your next step into SaaS, this role could be for you.

Key Responsibilities

Multi-Platform Support Provide first-line support across Lettingweb, River LPM and MyRentalCV via tickets, email and telephone. Resolve queries where possible, and escalate more complex issues when required.

Utilities Switching Manage the utilities switching process, working with customers and external partners to resolve queries and ensure switches are completed efficiently.

Customer Success & Onboarding Assist with onboarding new customers, support training sessions, and help customers get the most from our platforms. Support customer outreach initiatives, account check-ins and engagement activities to build strong client relationships.

Data & Ops Maintain data integrity within our CRM, gather customer feedback and identify trends. Prepare reports and share insights with the senior leadership team to help improve our products and services.

AI Development Take an active role in developing our AI-powered customer support function by testing, training and improving responses. Monitor performance and effectiveness, producing recommendations for continuous improvement.

Commercial Awareness Identify opportunities to introduce customers to additional products and services during support interactions, working closely with the Customer Success team to help drive customer growth.

Triage Identify and escalate technical bugs to the development team with clear, reproducible documentation.

Reporting Report weekly on the state of support across our product suite.

Business Support Support the senior management team with critical business initiatives and a variety of operational and administrative tasks that support the wider business.

Continuous Improvement Proactively look for ways to improve business functions through automation.

About You

We're looking for someone who is:

Passionate about delivering outstanding customer service

An excellent communicator with strong written and verbal skills

Organised, proactive and able to manage multiple tasks

Comfortable using technology and keen to learn new systems

Interested in AI, business technology and process improvement

Analytical, with the ability to identify trends and suggest improvements

Commercially aware and able to recognise opportunities to add value for customers

A positive team player with a willingness to learn and develop

Background: We welcome both recent graduates (any discipline, though Business or Tech is preferred) and candidates with previous experience in customer service, administration or a technology environment. What matters most is enthusiasm, curiosity and a desire to learn in a fast-paced environment.

What We Offer

Real Exposure - Deep, hands-on insight into a fast-growing SaaS business Mentorship - Direct guidance from senior leaders Career Roadmap - A clear, supported path for growth within the company

This role is the entry point for our Support & Success department. Promotion is earned on impact, not time served.

Pay: £25,000.00-£28,000.00 per year

Benefits:

Company events

Company pension

Cycle to work scheme

On-site gym

Private medical insurance

Sick pay

Work Location: In person